Director / VP Enterprise Accounts & Partnerships

AltoVita • Seattle, WA

3d • Remote

About The Position

AltoVita is a female-founded scale-up with a fully-remote team of around 100 individuals from diverse backgrounds. The company is in an exciting growth phase, having closed Series A financing and preparing for Series B. AltoVita operates an award-winning accommodation platform that uses proprietary technology and a human-centric approach to help enterprises consolidate their accommodation programs. The platform offers a network of over 10 million verified, duty of care-compliant properties in numerous cities and countries worldwide. AltoVita's technology provides a cloud-based solution that integrates with the fragmented property distribution system, significantly reducing the traditional bidding process time. The company's Client Development team acts as trusted advisors, providing market insights, data analysis, and tools for clients to make informed decisions regarding their corporate housing needs. The bespoke user interface is configured to mobility policies, enhancing the employee relocation experience.

Requirements

• Minimum 10+ years of experience in corporate housing, global mobility or relocation is a must.
• Significant and proven experience managing direct corporate accounts and enterprise-level clients.
• Demonstrated ability to own and grow strategic client relationships at executive and stakeholder level, including mobility leadership (direct) engagement
• Exceptional communication and executive presence, with the ability to influence internally and externally across multiple seniority levels.
• Commercially minded with strong analytical and strategic thinking capabilities, including solution design, revenue retention, upsell identification, and risk mitigation.
• Demonstrated experience negotiating and managing Master Lease Agreements or similar long term accommodation contracts.
• Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
• Commercially astute, with the ability to translate client needs into supply strategy and accommodation providers
• Fast learner, problem solver.
• Frequent travel is required for this position.

Responsibilities

• Deliver executive-level strategic account management, acting as a trusted advisor to senior stakeholders within the client organization.
• Design and lead consultative engagements focused on technology adoption, cost optimization, workflow efficiency, and experience improvement.
• Drive high client satisfaction, measured through proprietary evaluations, NPS scores, and qualitative feedback from key stakeholders.
• Represent AltoVita at industry events and senior client forums across the Americas.
• Present supply chain performance, cost analysis, and strategic recommendations at monthly reviews and QBR sessions.
• Lead the design and implementation (project management) of Accommodation solutions tailored to the client's evolving programme requirements (Preferred Supply Chain, Technology Co-Design, Geographic Coverage, multi-level Employee Strategy etc.).
• Champion the client's full adoption of AltoVita's technology and product suite.
• Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events.
• Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards.
• Demonstrate strong executive presence and responsiveness, especially in high-pressure situations, ensuring clients feel informed, prioritized, and confidently managed.
• Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance).
• Consistent and proactive communication is a core requirement of this role. All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times.
• Own and lead the end-to-end relationship with a designated key corporate client(s), serving as their primary executive point of contact across all strategic and operational matters.
• Co-lead strategy client's accommodation supply chain strategy, including partnering, and expanding the supplier network to ensure consistent quality, coverage, and competitiveness across the US.
• Lead the negotiation, execution, and ongoing management of Master Lease Agreements (MLAs), including renewals, amendments, and compliance oversight.
• Develop a deep understanding of the client's global mobility programme, workforce profile, and accommodation needs to anticipate demand and shape supply strategy accordingly.
• Identify gaps in supply coverage and proactively build out the supplier portfolio in priority markets.
• Manage supplier relationships at a senior level, ensuring performance, compliance, and strategic alignment.
• Work cross-functionally with AltoVita's supply, product, and operations teams to deliver an integrated and scalable supply chain.
• Track and report on supply chain KPIs, occupancy trends, cost benchmarks, and MLA utilisation.

Benefits

• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
• A work-from-home allowance to get your home-office set up
• A generous vacation package so you can recharge or explore

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed