Director / VP Enterprise Accounts & Partnerships

AltoVita • Seattle, WA

1d • Remote

About The Position

AltoVita is a female-founded scale-up with a fully-remote team of around 100 individuals from 26 countries. The company is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programs through proprietary technology and a human-centric approach. AltoVita offers a network of over 10 million verified properties across 35,000 cities and 165 countries, all compliant with duty of care and backed by a four-tier quality control process. Their enterprise software and human-centric approach deliver smart and sustainable solutions for global talent mobility and business travel managers. The Client Development team acts as trusted advisors, providing market insights, data analysis, and tools for informed decision-making. AltoVita's technology bridges the gap between the fragmented property distribution system and multinational companies, reducing the traditional bidding process from days to minutes. The platform features a bespoke user interface configured to mobility policies, offering employees greater choice and support during relocation.

Requirements

• Minimum 10+ years of experience in corporate housing, global mobility or relocation is a must.
• Significant and proven experience managing direct corporate accounts and enterprise-level clients.
• Demonstrated ability to own and grow strategic client relationships at executive and stakeholder level, including mobility leadership (direct) engagement
• Exceptional communication and executive presence, with the ability to influence internally and externally across multiple seniority levels.
• Commercially minded with strong analytical and strategic thinking capabilities, including solution design, revenue retention, upsell identification, and risk mitigation.
• Demonstrated experience negotiating and managing Master Lease Agreements or similar long term accommodation contracts.
• Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
• Commercially astute, with the ability to translate client needs into supply strategy and accommodation providers
• Fast learner, problem solver.
• Frequent travel is required for this position.

Responsibilities

• Deliver executive-level strategic account management, acting as a trusted advisor to senior stakeholders within the client organisation.
• Design and lead consultative engagements focused on technology adoption, cost optimisation, workflow efficiency, and experience improvement.
• Drive high client satisfaction, measured through proprietary evaluations, NPS scores, and qualitative feedback from key stakeholders.
• Represent AltoVita at industry events and senior client forums across the Americas.
• Present supply chain performance, cost analysis, and strategic recommendations at monthly reviews and QBR sessions.
• Lead the design and implementation (project management) of Accommodation solutions tailored to the client's evolving programme requirements (Preferred Supply Chain, Technology Co-Design, Geographic Coverage, multi-level Employee Strategy etc.).
• Champion the client's full adoption of AltoVita's technology and product suite.
• Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events.
• Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards.
• Demonstrate strong executive presence and responsiveness, especially in high-pressure situations, ensuring clients feel informed, prioritized, and confidently managed.
• Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance).
• Own and lead the end-to-end relationship with a designated key corporate client(s), serving as their primary executive point of contact across all strategic and operational matters.
• Co-lead strategy client's accommodation supply chain strategy, including partnering, and expanding the supplier network to ensure consistent quality, coverage, and competitiveness across the US.
• Lead the negotiation, execution, and ongoing management of Master Lease Agreements (MLAs), including renewals, amendments, and compliance oversight.
• Develop a deep understanding of the client's global mobility programme, workforce profile, and accommodation needs to anticipate demand and shape supply strategy accordingly.
• Identify gaps in supply coverage and proactively build out the supplier portfolio in priority markets.
• Manage supplier relationships at a senior level, ensuring performance, compliance, and strategic alignment.
• Work cross-functionally with AltoVita's supply, product, and operations teams to deliver an integrated and scalable supply chain.
• Track and report on supply chain KPIs, occupancy trends, cost benchmarks, and MLA utilisation.

Benefits

• A team that will always put you first
• Incredible opportunities for growth and career advancement
• A fully-remote working environment
• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
• A work-from-home allowance to get your home-office set up
• A generous vacation package so you can recharge or explore

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed