Director, Virtual Clinic Operations
About The Position
Directly manages a multidisciplinary virtual clinic team - including pharmacists, health coaches, and patient support staff - while owning day-to-day operations across an ambulatory virtual care model. Develops, measures, and drives accountability against a comprehensive key performance indicator (KPI) framework, and ensures staffing, logistics, and implementation readiness keep pace with program growth. Using deep electronic health record fluency and demonstrated experience running clinic or clinical program operations to a fast-moving, innovation-driven environment. Works closely with clinical leaders, product managers, digital teams, finance, and senior leadership to ensure the program operates as a high-performing, scalable care delivery model. Please Note: While this position is listed as hybrid, regular in-office attendance is required. Candidates should be prepared to commute to the San Francisco office on a consistent basis to support team collaboration and business needs.
Requirements
- Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field (Equivalent experience will be accepted in lieu of the required degree or diploma)
- 7 years of progressive experience in healthcare administration, virtual care, ambulatory operations, population health, or digital health environments
- Experience contributing to or leading multidisciplinary clinical teams with an emphasis on operational performance
- Experience working within or supporting operational KPI frameworks, workforce models, and capacity planning
- Experience supporting healthcare supply chain logistics and vendor relationships
- Deep familiarity with Epic, including clinical workflows, data structures, and reporting approaches, with the ability to leverage the platform operationally to monitor performance and support care team effectiveness
- Familiarity with regulatory, compliance, and patient privacy considerations within healthcare operations
- Demonstrated success running clinic or clinical program operations in an ambulatory or virtual setting, with direct accountability for care team performance, patient throughput, and operational outcomes
- A passion for building operational systems that deliver high-quality patient care
- A collaborative style that works effectively with clinicians, digital teams, finance, and stakeholders at multiple levels
- Comfort navigating ambiguity and operating in an innovation-driven environment with evolving priorities
- A systems thinking mindset, able to connect staffing models, logistics, regulatory requirements, and performance data into a cohesive operational picture
- Strong analytical capability and comfort using performance data to drive decisions and accountability
- Clear communication skills that translate operational complexity into actionable insights for diverse audiences
- A proactive, solutions-oriented approach with the ability to manage multiple priorities
Nice To Haves
- Ability to thrive in an innovation environment - this is not a static operational maintenance role
Responsibilities
- Directly manages a multidisciplinary virtual clinic team - including pharmacists, health coaches, and patient support staff
- Owns day-to-day operations across an ambulatory virtual care model
- Develops, measures, and drives accountability against a comprehensive key performance indicator (KPI) framework
- Ensures staffing, logistics, and implementation readiness keep pace with program growth
- Works closely with clinical leaders, product managers, digital teams, finance, and senior leadership to ensure the program operates as a high-performing, scalable care delivery model
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
11-50 employees
