Director, TS Business Operations

FINRA•New York City, NY

15d•Hybrid

About The Position

The Director of Business Operations in Transparency Services is a member of the Department's leadership team, responsible for establishing and executing short- to mid-term operational plans that drive measurable results across the sub-function. This role advises senior leaders on high-impact and sensitive regulatory issues and contributes to the development and implementation of annual and longer-term risk management strategy. The position operates in a real-time overnight market-facing role independently, including interactions with trading firms, Alternate Trading Systems (ATS), technology providers, and regulators, influencing external financial institutions and other regulators on new concepts, practices, and procedures to reach alignment. This position manages a team of other managers and/or experienced individual contributors and is accountable for meaningful career development conversations and regular coaching and feedback. The Director leads FINRA's real-time overnight response to market halts, trade breaks, and other extraordinary market conditions for over-the-counter trading in exchange-listed securities, contributing to short- to mid-term operational plans and risk management strategy. They field and resolve real-time inquiries from trading, operations, and compliance staff at participant firms, directing issues to appropriate internal and external parties as needed. The role establishes and oversees Trade Reporting Facility (TRF) participant contact and reference data databases across Transparency Services to drive measurable accuracy and operational improvements across the function. They advise and influence Transparency Services Operations, Market Regulation, and OGC to identify and resolve real-time issues affecting participant firms and influence external financial institutions and other regulators on new concepts, practices, and procedures to reach alignment. The Director identifies and escalates situations that may present significant regulatory risks that could adversely affect the organization and develops elevated risk mitigation plans to minimize future potential risks, contributing to the development and implementation of annual and longer-term risk management strategy spanning the function. They direct staff in the review and analysis of alerts and regulatory intelligence received through a variety of sources, including internal sources, regulatory tips, customer complaints, firm regulatory filings, and referrals from other regulators, drawing on mastery-level knowledge of industry practices to optimize investigative processes and drive function-wide impact. The role demonstrates FINRA’s values and collaborates, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Requirements

Bachelor’s degree in Finance, Economics, Business, or related field.
A minimum of ten years (10) of securities industry experience.
Minimum of two (2) years of experience supervising projects and/or mentoring junior and senior staff.
Expert knowledge of equity market structure, including over-the-counter trading in exchange-listed securities, trade reporting obligations, and market halt/trade break protocols and procedures.
Strong familiarity with Trade Reporting Facilities (TRFs) and related participant data management, including contact and reference data governance and operational accuracy initiatives.
Demonstrated experience leading real-time market operations or regulatory operations functions, including overnight/on-call response capabilities and incident management under time-sensitive conditions.
Proven ability to manage managers and/or senior individual contributors, including accountability for performance management, coaching, feedback, and meaningful career development.
Strong risk identification and escalation judgment, with experience developing and implementing risk mitigation plans and contributing to short-, mid-, and long-term risk management strategy.
Experience advising and influencing cross-functional stakeholders, including legal, compliance, regulatory, and operations teams, as well as external financial institutions and regulators.
Proficiency in directing investigative or surveillance workflows, including the review and analysis of regulatory alerts, tips, complaints, firm filings, and referrals, with mastery-level knowledge of industry practices.

Responsibilities

Establishing and executing short- to mid-term operational plans that drive measurable results across the sub-function.
Advising senior leaders on high-impact and sensitive regulatory issues.
Contributing to the development and implementation of annual and longer-term risk management strategy.
Operating in a real-time overnight market-facing role independently, including interactions with trading firms, Alternate Trading Systems (ATS), technology providers, and regulators.
Influencing external financial institutions and other regulators on new concepts, practices, and procedures to reach alignment.
Managing a team of other managers and/or experienced individual contributors and being accountable for meaningful career development conversations and regular coaching and feedback.
Leading FINRA's real-time overnight response to market halts, trade breaks, and other extraordinary market conditions for over-the-counter trading in exchange-listed securities.
Fielding and resolving real-time inquiries from trading, operations, and compliance staff at participant firms, directing issues to appropriate internal and external parties as needed.
Establishing and overseeing Trade Reporting Facility (TRF) participant contact and reference data databases across Transparency Services to drive measurable accuracy and operational improvements across the function.
Advising and influencing Transparency Services Operations, Market Regulation, and OGC to identify and resolve real-time issues affecting participant firms.
Identifying and escalating situations that may present significant regulatory risks and developing elevated risk mitigation plans.
Directing staff in the review and analysis of alerts and regulatory intelligence received through a variety of sources.
Assisting with internal audit reviews, SEC FINRA and Securities Industry Oversight (FSIO) inspections, and other Department compliance functions.
Representing FINRA and the Department including speaking engagements at regulatory policy public conferences and meetings.

Benefits

Comprehensive health, dental and vision insurance.
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal insurance.
Immediate participation and vesting in a 401(k) plan with company match.
Eligibility for participation in an additional FINRA-funded retirement contribution.
Tuition reimbursement.
Commuter benefits.
Adoption assistance.
Backup family care.
Surrogacy benefits.
Employee assistance.
Wellness programs.
Generous time-off program starting at 15 days of paid time off (increasing with years of service, up to 25 days).
5 personal days.
9 sick days.
Two volunteer service days.
Military leave.
Jury duty leave.
Bereavement leave.
Voting and election official leave for federal, state or local primary and general elections.
Care of a family member leave (available after 90 days of employment).
Childbirth and parental leave (available after 90 days of employment).
Nine paid holidays.