Director, Travel Product & Operations

International SOS

22d

About The Position

The Director, Travel Products & Operations (Americas) leads the strategic direction, delivery, and ongoing optimization of Aspire's travel products and services across the Americas. The role is the primary representative of the Global Travel organization in the region and is accountable for product management, client implementations, operational excellence, research and analysis, and team leadership. The position oversees Product Management, Client Implementation, and Travel Research & Analysis, ensuring travel solutions meet client expectations, support business growth, and provide exceptional traveler experiences. It calls for strong travel industry expertise, technical aptitude, and leadership experience managing cross-functional teams in a complex travel technology environment. The role is the main voice for North American client travel needs, may require travel up to 25%, and must be located in the United States.

Requirements

Bachelor’s degree required.
10+ years of experience in the travel industry.
7+ years of leadership experience managing teams and cross-functional organizations.
Strong experience in travel product management, travel technology, or travel operations leadership.
Experience leading client implementations, onboarding programs, or large-scale travel technology deployments.
Proven success managing multiple teams and complex stakeholder environments.
Experience working with global organizations and geographically distributed teams.
Strong knowledge of travel distribution and fulfillment processes.
Experience with Global Distribution Systems (GDS), including Sabre, Amadeus, or Travelport.
Understanding of airline, hotel, car rental, and ancillary travel products.
Knowledge of online booking tools, travel technology platforms, supplier connectivity, APIs, and travel operations.
Familiarity with travel servicing, issue management, and operational support environments.
Strong technical aptitude and ability to work effectively with engineering and technology teams.
Experience with software development lifecycles, Agile methodologies, and product delivery processes.
Ability to translate business requirements into technology solutions.
Experience using reporting, analytics, and operational performance tools.
Understanding of integrations, APIs, workflows, and travel technology ecosystems.
Ability to communicate in English verbally and in writing in a polished and professional manner.
Must be located in the United States of America.
Must have a dedicated, quiet, private workspace free from distractions and reliable high-speed uninterrupted internet meeting minimum company standards.
Ability to sit at a desk for extended periods, up to 8 hours per day, while using a computer and telephone headset.
Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Clear, polished, professional verbal and written communication and active listening skills.

Nice To Haves

MBA or master's degree.
Strategic thinking, executive communication, cross-functional collaboration, team development, and coaching strengths.

Responsibilities

Define and execute the Americas travel product roadmap in alignment with global strategy.
Identify opportunities to improve travel booking, servicing, content, and customer experience capabilities.
Partner with technology, operations, suppliers, and client stakeholders to prioritize product enhancements and innovation initiatives.
Lead product lifecycle management from concept and requirements through implementation and post-launch optimization.
Serve as the senior travel subject matter expert for assigned clients, advising on travel products, travel technology, supplier capabilities, and industry best practices.
Work with client travel stakeholders to understand business needs and identify opportunities for new functionality, enhancements, and service improvements.
Collaborate with Product, Technology, Operations, and Supplier teams to define, prioritize, and deliver client-specific initiatives and enhancements.
Represent the travel organization in client discussions about travel strategy, product capabilities, supplier solutions, and technology roadmaps.
Represent the Global Travel organization throughout the Americas and serve as a liaison between regional teams and global travel leadership.
Align regional priorities with global strategic objectives.
Build, lead, and mentor teams across Product Management, Implementation, and Research & Analysis.
Set performance expectations and development plans for direct reports.
Drive accountability, collaboration, innovation, and continuous improvement.
Develop organizational structures and resource plans that support business growth.
Present at client quarterly business reviews.
Support SVPs with prospect and client RFPs.
Work with travel suppliers as needed to develop solutions.