Director, Global Training - Corporate Travel Operations

Direct Travel•Remote,

About The Position

The Director, Global Training & Enablement is a strategic leader responsible for designing, building, and scaling a unified global training model in support of Direct Travel’s “Everyone Is a VIP” operating vision. The role owns the end-to-end training function, including curriculum development, delivery, certification, and continuous improvement, so advisors across regions, service locations, and delivery partners can provide consistent service on the Avenir platform at enterprise scale. This position combines strategic program ownership with hands-on team leadership. It is responsible for developing a global training team and operating model, creating unified role-based curricula and Avenir-specific learning, preparing teams for service transitions and new market launches, and implementing consistent global processes for training intake, delivery, measurement, and governance. The Director works across Operations, Product, efficiency, support, and transformation teams, and measures training outcomes against learner feedback and operational indicators.

Requirements

At least 5 years of experience in travel operations, training, workforce enablement, or a related function.
Proven experience managing trainers or learning professionals across multiple regions.
Deep expertise in corporate travel operations, GDS platforms such as Sabre and Amadeus, and international ticketing.
Demonstrated ability to design and scale training programs across geographies, cultures, and time zones.
Strong communication and facilitation skills, including the ability to simplify complex technical and operational topics.
Global mindset and comfort working across time zones, cultures, and organizational boundaries.
Project management discipline and ability to manage multiple workstreams and timelines simultaneously.
Willingness to travel 15–25% as needed to support service locations and global training initiatives.
Flexibility to work across time zones for trainer alignment calls, global stand-ups, and a 24/7 training support model.
Comfort with ambiguity and rapid change in a transformation-focused environment.

Nice To Haves

Experience with multi-location or global service delivery models and distributed team leadership.
Hands-on knowledge of the Avenir platform or similar modern travel booking and servicing systems.
Background with AI and automation tools, including agentic AI platforms.
Familiarity with workflow automation or agent-assist technologies.
LMS implementation or administration experience, including configuration, reporting, and user management.
Experience in a fast-paced, transformation-focused environment with rapid platform and product evolution.
Training ROI analysis experience and ability to link learning outcomes to operational metrics.

Responsibilities

Own and execute the five-pillar global training model: Unified Team, Unified Curriculum, Unified Intake, Unified Delivery, and Unified Tracking.
Establish and lead the Global Enterprise Training Team (HUB), including a train-the-trainer model across service locations and delivery teams.
Define and maintain a mandatory global core curriculum path for each advisor role, with role-based elective catalogs.
Align training with COO priorities, including “Everyone Is a VIP,” margin expansion, and scalable service delivery without proportional headcount growth.
Build Avenir platform training for conversational booking, disruption management, trip queries, advisor workflows, and exception management.
Create global service standards while supporting localization for language, currency, regulations, and cultural context.
Lead, mentor, and develop certified Enterprise Trainers across regions and time zones; establish trainer certification and recertification tied to platform and curriculum updates.
Provide regular team updates, performance feedback, and coaching, and hold trainers accountable for learner feedback and training effectiveness.
Create and maintain Avenir curriculum covering AI-assisted workflows, booking and trip management, disruption response, policy compliance, traveler profiles, and platform orchestration.
Develop change management training for platform releases, new AI capabilities, and policy or workflow updates.
Prepare advisors for work transitions and service delivery model changes across Core, Avenir, and GDS servicing.
Partner with Operations leadership to align training schedules with capacity plans and work transition timelines; provide follow-the-sun training support.
Support new market and service location launches with scalable training frameworks.
Establish a standard global training request form with routing, SLAs, and lead times.
Implement a single global LMS and dashboards for learner progress, compliance, certification, trainer effectiveness, and operational performance analytics.
Design and manage multiple training delivery modalities, including instructor-led sessions, self-paced e-learning, job aids, workflow guides, and peer coaching.
Establish global training communications and change-management processes for curriculum updates.
Track and report training impact, including productivity, quality, SLA attainment, AI adoption, compliance, learner satisfaction, and trainer effectiveness.
Implement post-training evaluations and performance assessments to verify skill mastery and readiness.
Lead a monthly continuous-improvement cadence with the Global Training Council and publish a Year 1 capability report on training ROI and operational impact.
Connect training outcomes with global talent development and career progression.
Partner with Efficiency and Operations teams to translate automation and AI initiatives into training content; collaborate with Product, GDS, Core Product Support, and Avenir Product Support on platform curricula.
Establish Global Training Governance, including ownership, escalation paths, and decision rights, and embed training in enterprise transformation, PMO, and change-management workflows.