Director, Financial Product Operations
About The Position
The Director, Financial Product Operations will lead the strategy, optimization, and operational execution of the financial product ecosystem supporting the company’s multifamily and single-family housing businesses. The role ensures financial products, operating processes, and supporting platforms are designed and continually optimized to provide scalable, efficient, compliant, and differentiated solutions. The Director will lead a team of financial product and product support specialists and work closely with senior leadership and cross-functional business and technology stakeholders to define and execute the financial product and platform transformation strategy. The role connects business strategy, financial product capabilities, platform transformation, operational execution, and technology, ensuring the organization has the capabilities, processes, and platforms to scale and adapt. This position is based in the Cleveland office, with four days in office and one remote day, or the Charleston office, with five days in office. The work arrangement is required to be on-site.
Requirements
- Undergraduate bachelor’s degree in Finance or Accounting; 5–7 years of relevant work experience may offset the minimum educational requirements.
- 5–7 years of Yardi Systems Administration / Super User experience.
- 3–4 years of experience in platform transformation and implementation.
- 3–4 years of experience in financial product support / product ownership.
- 3–4 years of multifamily and/or single-family housing industry experience.
- Ability to work on-site in the Cleveland office four days per week with one remote day, or in the Charleston office five days per week.
Responsibilities
- Lead end-to-end financial platform transformation while maintaining business continuity, controls, data integrity, and compliance.
- Partner with business and technology leaders to define transformation strategy, platform roadmaps, requirements, priorities, and execution plans.
- Drive platform modernization and process simplification, lead cross-functional teams, manage risks and dependencies, and deliver measurable improvements in efficiency, automation, scalability, and data visibility.
- Own and lead financial product strategy across the multifamily and single-family housing ecosystems, aligning product priorities and roadmaps with business objectives and growth strategies.
- Identify opportunities to optimize existing financial products and develop new capabilities that deliver measurable business and customer value.
- Advise leadership on financial product performance, market opportunities, operating models, and emerging trends.
- Lead the financial product roadmap and continuously optimize financial products and supporting processes to improve scalability, efficiency, quality, and customer experience.
- Establish scalable operating models, processes, controls, and performance metrics to support the financial product ecosystem.
- Identify operational inefficiencies and opportunities for simplification, standardization, and process improvement, and drive initiatives through implementation and measurable results.
- Establish governance frameworks and operating disciplines to manage risk, regulatory requirements, financial controls, and business objectives.
- Establish and monitor key performance indicators and reporting that provide leadership visibility into product performance, operational health, and strategic initiatives.
- Proactively identify risks, issues, and opportunities and drive cross-functional solutions that improve financial product performance, resilience, and scalability.
- Lead a team of financial product and product support specialists.
Benefits
- Full benefits package
- Generous paid time off
- 401(k) with company match
- Growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
