Director, Financial Product Operations
About The Position
The Director, Financial Product Operations leads the strategy, optimization, and operational execution of the financial product ecosystem supporting the company’s multifamily and single-family housing businesses. The role ensures financial products, operating processes, and supporting platforms are designed and continuously optimized to provide scalable, efficient, compliant, and differentiated solutions. The Director leads a team of financial product and product support specialists and partners with senior leadership and cross-functional business and technology stakeholders to define and execute financial product and platform transformation strategy. This position connects business strategy, financial product capabilities, platform transformation, operational execution, and technology, ensuring the organization has the capabilities, processes, and platforms to scale and adapt. The Director leads financial platform transformation and stabilization while maintaining business continuity, controls, data integrity, and compliance. They partner with business and technology leaders on transformation strategy, platform roadmaps, requirements, priorities, and execution; drive modernization and process simplification; and lead cross-functional work to improve efficiency, automation, scalability, and data visibility. The role owns financial product strategy and roadmaps across the multifamily and single-family housing ecosystems, aligning priorities with business objectives and growth strategies. It identifies opportunities to optimize existing products and develop new capabilities, advises leadership on product performance, market opportunities, operating models, and emerging trends, and continuously improves products and processes. The Director also establishes scalable operating models, controls, performance metrics, governance, and reporting to manage risk, regulatory requirements, financial controls, and business objectives while improving operational health and long-term scalability. This is a required on-site arrangement: four days in the Cleveland office and one day remote, or five days in the Charleston office.
Requirements
- 5–7 years of Yardi Systems Administration or Super User experience.
- 3–4 years of experience in platform transformation and implementation.
- 3–4 years of experience in financial product support or product ownership.
- 3–4 years of multifamily and/or single-family housing industry experience.
- Undergraduate bachelor’s degree in Finance or Accounting, or 5–7 years of relevant work experience to offset the minimum educational requirements.
- Ability to work on-site under one of the stated arrangements: four days in the Cleveland office and one day remote, or five days in the Charleston office.
Responsibilities
- Lead end-to-end financial platform transformation while maintaining business continuity, controls, data integrity, and compliance.
- Partner with business and technology leaders to define transformation strategy, platform roadmaps, requirements, priorities, and execution plans.
- Drive platform modernization and process simplification, managing cross-functional teams, risks, and dependencies and delivering measurable improvements in efficiency, automation, scalability, and data visibility.
- Own and lead financial product strategy across multifamily and single-family housing, aligning product priorities and roadmaps with business objectives and growth strategies.
- Identify opportunities to optimize existing financial products and develop capabilities that deliver business and customer value.
- Advise leadership on financial product performance, market opportunities, operating models, and emerging trends.
- Lead the financial product roadmap and continuous optimization of products and supporting processes to improve scalability, efficiency, quality, and customer experience.
- Establish scalable operating models, processes, controls, and performance metrics for the financial product ecosystem.
- Identify operational inefficiencies and opportunities for simplification, standardization, and process improvement, and drive initiatives through implementation and measurable results.
- Establish governance frameworks and operating disciplines to manage risk, regulatory requirements, financial controls, and business objectives.
- Establish and monitor key performance indicators and reporting on product performance, operational health, and strategic initiatives.
- Proactively identify risks, issues, and opportunities and drive cross-functional solutions to improve financial product performance, resilience, and long-term scalability.
- Lead a team of financial product and product support specialists.
Benefits
- Full benefits package
- Generous paid time off
- 401(k) with company match
- Growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
