Director, Training & Development

Collective Residential•Atlanta, GA

About The Position

Collective Residential is seeking a hands-on Director of Training & Development to build and lead learning across its property management companies. The role sets learning strategy and personally designs, develops, and delivers programs without a dedicated team, partnering with subject matter experts throughout the business. It supports on-site and corporate employees through onboarding, technology adoption, leadership and career development, and organizational change. The Director owns the training strategy, learning calendar, budget, tools, and program quality. The role builds multifamily training and role-specific onboarding, leads technology training and change adoption, supports centralization and acquisitions, maintains learning resources and Grace Hill, coordinates required training, and measures outcomes such as proficiency, time to productivity, technology adoption, and operational performance. Most training is delivered virtually, with travel to properties required.

Requirements

10+ years of experience in learning and development, training, or organizational development, including leading programs across multiple locations or business units.
Experience in multifamily or property management.
A track record of designing onboarding, systems or technology training, and leadership development programs.
Experience leading technology adoption and change management initiatives.
Comfort using data to identify skill gaps and measure training impact.
Strong facilitation, communication, and stakeholder management skills, with the ability to influence leaders at all levels.
Ability to travel 10–15% to properties; most training is delivered virtually.
Bachelor’s degree or equivalent combination of education and experience.

Nice To Haves

Grace Hill experience.

Responsibilities

Own the training strategy across Collective’s property management companies, aligning learning priorities with operational goals, employee development, technology adoption, and evolving business needs.
Personally conduct needs assessments and design, develop, deliver, and evaluate training content and programs.
Build consistent, role-specific onboarding for on-site employees, including structured learning plans, hands-on practice, manager check-ins, and proficiency assessments.
Deliver learning through live instruction, virtual sessions, short modules, field coaching, and peer learning.
Partner with portfolio operators and subject matter experts to capture expertise and co-deliver content while maintaining program quality, consistency, and results.
Manage the training calendar, budget, and learning tools, and establish the groundwork for a train-the-trainer model.
Lead technology training and adoption in partnership with IT, Innovation, Operations, and software providers, including for property management systems, resident platforms, AI tools, and other core technologies.
Establish recurring office hours and ongoing learning to answer questions, reinforce training, troubleshoot workflows, and identify knowledge gaps.
Support centralization by translating redesigned processes into training, documenting responsibilities and handoffs, and preparing employees for the new operating model.
Partner with HR and Operations to modernize on-site job descriptions to reflect technology, automation, centralized support, and resident service delivery.
Develop and maintain multifamily programs covering leasing and sales, renewals, resident engagement, service recovery, delinquency management, financial fundamentals, and property operating procedures.
Coordinate maintenance and service-team training on work-order management, preventive maintenance, unit turns, safety, and resident interactions.
Build leadership and career development programs focused on coaching, communication, accountability, financial acumen, people management, and advancement.
Partner with HR, Legal, Compliance, and operational leaders to deliver required training, including fair housing, workplace conduct, safety, and applicable affordable housing requirements; maintain completion records and refresher schedules.
Support acquisitions and property transitions by assessing training needs, introducing Collective systems and standards, and delivering targeted onboarding and reinforcement.
Create and maintain a centralized learning and knowledge resource containing current SOPs, playbooks, recorded demonstrations, quick-reference guides, and FAQs.
Oversee Grace Hill, including content creation and selection, role-based assignments, reporting, vendor performance, and alignment with internal priorities.
Identify performance and skill gaps using operational data, property visits, employee feedback, and leader input; distinguish training needs from process or system issues and coordinate solutions.
Measure training effectiveness beyond course completion, tracking proficiency, time to productivity, technology adoption, and relevant operational outcomes, and continuously improve programs.
Perform other duties as assigned.