Director, Terminal Operations & Facilities

Metro Nashville Airport Authority•Nashville, TN

7d•$124,319 - $213,965•Onsite

About The Position

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, X: @Fly_Nashville and Instagram: @FlyNashville. Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com.

Requirements

Bachelor's degree in Aviation Administration, Business Administration, Engineering, Facilities Management or industry related field.
7-10 years of experience in Airport Facilities or Airport Operations at a medium or large hub international airport.
2-4 years of supervisory experience within Airport Facilities or Operations.
4-7 years of experience with Airport Facilities or Operations.
Valid Driver's License - Class D.
Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge.
Previous experience of managing a team of people in a team leader environment or as a project leader.
Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
Knowledge of the operating methods related to ground transportation and parking management services.
Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
Knowledge of general office management practices and procedures.
Knowledge of laws, concepts, rules, regulations, and practices in the aviation industry.
Knowledge of state and federal OSHA regulations.
Skill in operating a motor vehicle.
Skill in using a personal computer, the internet, and other software to perform job-related functions.
Skill in establishing and maintaining effective and professional working relationships with others.
Skill in reading and interpreting plans and specifications.
Skill in preparing and producing timely and accurate oral and written reports.
Skill in supervising and managing others, including planning work, providing direction, motivating workers, and identifying the best workers for the job.
Ability to read and understand information and ideas presented in writing.
Is careful about detail and thorough in completing work tasks.

Nice To Haves

2-4 years of Airport Duty Manager (ADM) experience at a medium or large hub international airport.
Certified Member of American Association of Airport Executives.
Airport Security Coordinator Certification.
Part 107 License.

Responsibilities

Responsible for the operational oversight of a large team within Terminal Operations and Facilities to confirm the safety, security and efficiency of the 24/7 airport environment.
Ensures all team members are operationally ready for changes to the complex as a result of construction, the fluctuation of passenger movements, changing airline schedules and operational needs of the airport authority.
Confirms terminal inspections and maintenance activities (corrective and preventative) throughout campus are performed timely and safely.
When serving as an Airport Duty Manager: Maintains operational command for the BNA Airport campus to include the safety and security of the airfield, terminal, roadway systems, airport communication center, customer service, parking operations and rental car facilities.
Oversees the development and monitoring of the annual operating and capital improvement project budgets to meet departmental requirements and annual goals.
Ensures teams have the tools and material required to perform their job functions throughout the various unique environments at a large hub airport.
Provides guidance to the Terminal Operations team to ensure airport authority owned resources are being allocated to air carriers and stakeholders per the airline user lease agreement and other published documents.
Communicates with federal partner leaders to include the Federal Aviation Administration, Transportation Security Administration and United States Customs and Border Protection to provide a positive airport experience.
Oversight of the airport's asset planning and management software and the work order system.
Publishes peak season forecasts of aircraft and/or passenger movements to include holiday travel seasons and special events in Middle Tennessee.
Attends routine construction meetings to ensure impacts to the passenger movement and customer experience are minimized.
Coordinates with Airport Safety to ensure the safety of personnel on campus performing regular duties as assigned.
Publication and enforcement of various workplace policies and procedures for the Airport Duty Managers, Facilities and Operations.
Management and upkeep of Irregular Operations Plans (IROPS) and the Tarmac Delay Plan.
Follows all safety regulations.
Maintains regular and on-time attendance.
Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
Performs other duties as assigned.