Director, Facilities & Regional Operations

Hanscom Federal Credit Union•Littleton, MA

10d•$104,538 - $130,673•Hybrid

About The Position

As a member of our Facilities Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Hanscom Federal Credit Union is a member-first organization that prioritizes integrity, teamwork, innovation, and empathy. We make business decisions with our members at the top of mind, are honest and committed to doing what's best for our members and our company, believe we are in this together and all benefit from our success, identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes, and understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

Requirements

7–10 years of progressive experience in facilities management, property management, operations, or a related field.
Experience overseeing building operations, maintenance, vendors, budgets, lease coordination, capital projects, and workplace services.
Experience supervising employees and leading through others.
Valid state-approved driver’s license required.
Strong knowledge of building systems, preventative maintenance, safety, security, and regulatory practices.
Strong communication, problem-solving, organization, and prioritization skills.
Ability to manage multiple priorities and support facilities needs across multiple locations, including the Maryland region.
Must be authorized to work in the US

Nice To Haves

Bachelor’s degree or equivalent experience preferred
facilities certification preferred

Responsibilities

Oversee facility operations, maintenance, repairs, inspections, renovations, and capital improvement projects across Credit Union locations.
Ensure facilities are safe, secure, well maintained, and compliant with applicable safety, security, building, and regulatory requirements.
Manage building systems and service needs, including HVAC, electrical, plumbing, lighting, security, drive-up systems, generators, roofing, elevators, and related physical assets.
Develop and maintain preventative maintenance plans and long-term facility improvement strategies.
Manage facilities budgets, vendor contracts, service providers, and contractor performance.
Serve as the facilities liaison for lease, landlord, and tenant matters, including communication, obligations, renewals, and resolution of facility-related concerns.
Provide facilities leadership and coordination for the Maryland region in partnership with regional leaders.
Supervise and develop one facilities employee, including work direction, coaching, and performance support.
Oversee physical security systems and coordinate with internal risk, security, IT, and business partners.
Support emergency preparedness, business continuity, workplace safety, and facilities documentation.
Oversee office supplies, workplace services, operational standards, and employee workspace support.
Partner with Finance, Risk, Security, IT, business leaders, and executive leadership on facilities planning and operational projects.
Comply with all company policies, procedures, laws, and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control.