Director Technology Solutions

Humana • Tampa, FL

1d • $172,200 - $236,900 • Hybrid

About The Position

The Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Director, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Technology Solutions is responsible for leading enterprise-scale technology operations, shared services, fulfillment transformation, and Agile delivery enablement across Associate Technology Experience (ATX). This leader will drive the modernization and automation of associate technology lifecycle services including onboarding, fulfillment, deployment, recovery, refresh, and offboarding processes. This role serves as a key transformation leader focused on creating a frictionless technology experience for associates across Humana and its subsidiaries. The Director will establish scalable operational capabilities, leverage AI-enabled automation, and implement modern service delivery practices that reduce manual processes, increase efficiency, improve compliance, and accelerate associate productivity. The successful candidate will lead a multidisciplinary team responsible for enterprise fulfillment operations, Agile ways of working, service delivery governance, and technology lifecycle management while ensuring alignment to Humana's broader digital workplace and AI transformation strategy.

Requirements

• Minimum of 5 years progressive leadership experience in technology operations, service delivery, fulfillment, workplace technology, or shared services environments.
• Experience leading large-scale operational transformation initiatives.
• Demonstrated success implementing automation and process modernization strategies.
• Experience leading Agile organizations, delivery practices, and portfolio governance models.
• Strong financial, operational, and strategic planning capabilities.
• Proven ability to influence senior leaders and drive enterprise-wide change.
• Experience leading geographically distributed teams and enterprise-scale operations.

Nice To Haves

• Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or related field.
• Experience within highly regulated healthcare or financial services environments.
• Experience implementing AI-enabled operational processes and workflow automation platforms.
• Knowledge of ITIL, Agile, Lean, Product Operating Models, or Service Management frameworks.
• Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms.
• Certifications in Agile, Lean, Service Management, or Product/Program Leadership disciplines.

Responsibilities

• Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services.
• Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences across Humana and its subsidiaries.
• Drive operational excellence through standardization, governance, and performance management.
• Establish service-level objectives and operational performance measures that ensure exceptional associate experiences.
• Scale fulfillment capabilities to support continued enterprise growth efficiently and consistently.
• Lead the design and implementation of automation capabilities that reduce manual effort and improve service delivery outcomes.
• Transform current onboarding and lifecycle processes that rely heavily on manager-driven activities into automated, workflow-based experiences.
• Identify and prioritize opportunities to leverage AI technologies, intelligent orchestration, and predictive analytics to improve operational efficiency.
• Partner with Digital Workplace, Product Management, and Engineering teams to accelerate AI-enabled associate experiences.
• Develop automation strategies that improve speed, accuracy, compliance, and customer satisfaction.
• Establish and mature Agile operating practices across ATX.
• Lead Agile program governance, portfolio planning, prioritization, and delivery enablement activities.
• Build scalable shared services capabilities that support multiple product and technology organizations.
• Ensure consistent execution frameworks, delivery methodologies, and performance management practices.
• Drive continuous improvement initiatives that improve organizational agility and delivery velocity.
• Develop long-term strategies for technology operations, fulfillment modernization, and process automation.
• Establish governance frameworks that improve decision-making, prioritization, and investment alignment.
• Utilize operational metrics, customer insights, service analytics, and business performance indicators to guide transformation investments.
• Build partnerships with business leaders, HR, Infrastructure, Security, Procurement, and Product organizations to improve end-to-end associate experiences.
• Lead organizational change management efforts associated with large-scale operational transformation initiatives.
• Build, develop, and lead a high-performing team focused on operational excellence, fulfillment services, Agile enablement, and automation.
• Foster a culture of accountability, innovation, continuous improvement, and customer-centricity.
• Coach leaders and team members on modern service management, automation-first thinking, and Agile delivery principles.
• Develop succession plans and talent strategies that support long-term organizational growth.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree