Director, Technology Services

American Heart Association•Dallas, TX

21h•Onsite

About The Position

The American Heart Association has an excellent opportunity for a Director, Technology Services, based at our National Center in Dallas, TX. The Director of Technology Services is responsible for leading the Technology Service Delivery to include asset management, onboarding, offboarding and day-to-day end user support. This role ensures the delivery of high-quality IT services, supports technology operations, and drives continuous improvement across the National Center. The Director oversees meeting support at the National Center (hybrid, in-person, and virtual event), manages departmental budgets, and partners with internal stakeholders to support strategic initiatives and training needs. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn , Instagram , Facebook , X , and at heart.jobs .

Requirements

Bachelor's degree or equivalent experience
3 years minimum relevant experience
at least 3 years of supervisory experience
Budgeting
Coaching Others
Computer Troubleshooting
Coordination
Customer Escalation Management
Customer Service Management
Effective Communication
Help Desk
Information Technology Infrastructure Library (ITIL)
IT Asset Management
IT Operations
IT Security
IT Service Management (ITSM)
ServiceNow
working with vendors
Judgment and Decision Making
Leadership
Network Support
Performance Management
Process Management
Resource Management
Service Delivery
Team Management and Team Building
Technical Support

Responsibilities

Oversees technology service delivery operations, ensuring services meet performance expectations and SLAs.
Develops and maintains operational standards and documentation to ensure consistency and compliance.
Manages operational support for onboarding, offboarding, staffing changes, computer refresh.
Manages technology budget and spending within departmental guidelines.
Coordinates IT asset lifecycle management, including procurement, deployment, maintenance, and disposal.
Tracks and reports on service performance, team productivity, and operational KPIs.
Maintains vendor relationships to support operational excellence and service quality.
Recommends and implements improvements in physical conference rooms at the National Center.
Consults with Regional and National Managers and Executives to support conference needs e.g., scientific sessions, Board meetings) and smaller meetings at the National Center.
Ensures operational integrity and quality delivery of all technology services and support functions.
Supports strategic initiatives and special projects assigned by senior leadership.
Manages consultation requests and partners with Business Solutions team to vet new/non-standard software requests.
Performs other duties as required or assigned which are reasonably within the scope and responsibility of the job level and family