Director of Technology Services

Whitney Museum of American Art•New York, NY

1d•$160,000 - $170,000

About The Position

Reporting to the CIO, the Director of Technology Services is a visionary technology leader and strategic collaborator responsible for shaping the direction, development, and management of the organization's technology services. As a strategic partner, the Director ensures that technology serves as a catalyst for achieving institutional goals and enhancing operational excellence. The Director oversees technology infrastructure, cybersecurity, and cloud strategy, drives AI innovation, and partners on digital transformation initiatives while leading a diverse team of technology experts. The Whitney is at an important inflection point in how it governs and delivers technology services. The Director will join during a period of active evolution — bringing structure, governance, and leadership to a function that is growing in strategic importance to the institution. Candidates who are energized by building, not just managing, will find this role especially compelling.

Requirements

6+ years of progressive information technology leadership, with demonstrated experience managing enterprise infrastructure and teams.
Proven ability to govern hybrid delivery models including managed service or outsourced IT partnerships.
Strong knowledge of cybersecurity, cloud computing, and digital transformation best practices.
Experience with AI platforms (e.g., Microsoft Copilot, OpenAI, Anthropic) and translating AI investment into measurable outcomes.
Track record implementing and scaling Microsoft 365, Teams, and related collaboration platforms.
Demonstrated ability to lead through organizational transition and build resilient, sustainable operating models.
Excellent communication and stakeholder engagement skills — comfortable presenting to senior leadership and non-technical audiences.
Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
On call 24 hours per day, 7 days per week.
After-hours work when upgrades, implementations, or testing cannot be carried out during the business day.
Lifting heavy equipment.
Working in temperature-controlled server room.

Responsibilities

Develop a comprehensive 3-year technology services and solutions road map that aligns with and enables the Museum’s overall strategic plan, mission, and goals.
Collaborate with business units to understand needs and deliver effective technology solutions.
Lead initiatives to modernize and streamline technology operations.
Build consensus and drive organizational change through compelling technology solutions and services.
Oversee delivery of all technology services including infrastructure, applications, and end-user support.
Ensure high availability, scalability, and performance across all systems and platforms.
Govern a blended service delivery model — including internal staff and external managed service partnerships — ensuring SLA accountability, escalation discipline, and institutional continuity.
Collaborate with cross-functional teams to support technological needs across departments.
Oversee cloud strategy and migration planning, balancing performance, cost, and risk.
Identify opportunities to leverage AI, machine learning, and automation to support Museum priorities.
Oversee responsible AI initiatives, including ethical considerations, bias detection, transparency, and implications for the Museum.
Monitor AI developments and assess potential applications across the organization.
Ensure AI initiatives comply with data privacy regulations and security standards.
Build relationships with department heads and Museum leadership to proactively identify needs, communicate roadmap plans, and drive adoption.
Stay informed on trends related to collaboration technologies to guide and inform workflow improvements and innovations.
Engage with industry counterparts to align workplace technology standards and share best practices.
Develop and champion a comprehensive, multi-year cybersecurity strategy that protects the museum's digital assets, collections data, donor information, and operational systems.
Ensure compliance with relevant regulations (e.g., GDPR, SOC 2).
Develop and enforce comprehensive cybersecurity policies, procedures, standards, and governance frameworks across all systems and departments.
Lead security risk assessment processes, identifying, quantifying, and prioritizing technology risks to museum operations.
Lead, mentor, and develop the Technology Services team, fostering innovation, collaboration, and a strong service culture.
Establish clear roles, responsibilities, and performance metrics for all team members.
Manage vendor and managed service relationships — governing contracts, scope alignment, and renewals.
Manage the technology budget, ensuring cost-effective solutions and optimal resource allocation.