Director, Technology Operations - Marketplace Buyer Experience Intelligence
About The Position
The Director, Technology Operations leads the strategy and execution of a new organization responsible for measuring and improving the Walmart Marketplace buyer experience. This role establishes the technical platform, operating model, and quality measurement framework needed to identify product quality issues, listing inaccuracies, and ratings and reviews integrity risks. The Director fosters strong cross-functional partnerships, influences business decisions through trusted data and insights, and drives continuous improvements across the Marketplace ecosystem. By combining advanced analytics, AI, and expert investigation, this position improves customer trust, reduces buyer disappointment, and delivers measurable improvements in Marketplace quality at scale. Our team is dedicated to enhancing Marketplace quality at Walmart by integrating advanced analytics, AI, and customer-focused research. Collaborating across Product, Engineering, Trust & Safety, Operations, and Marketplace, we develop systems, metrics, and capabilities that address key item-related issues impacting buyers and sellers. This cross-functional approach enables millions of customers to shop confidently every day. The team emphasizes operational excellence, data-driven decision making, and continuous improvement to deliver measurable business value and support Walmart’s commitment to innovation and customer satisfaction.
Requirements
- Proven experience building and leading data-driven products, platforms, or programs in Marketplace, Trust & Safety, Customer Experience, or a related domain.
- Strong technical understanding of large-scale data, analytics, AI/ML, and measurement frameworks.
- Demonstrated success defining metrics, translating insights into action, and influencing executive decision-making.
- Experience leading cross-functional teams across Product, Engineering, Operations, and business stakeholders.
- Strong people leadership with a track record of building high-performing, multidisciplinary teams.
- Excellent communication skills and the ability to simplify complex technical concepts for different audiences.
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.
- Option 2: 8 years’ experience in project management, program management, program operations, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
- Creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Build and lead a new organization focused on improving the Walmart Marketplace buyer experience.
- Develop the strategy, technical capabilities, and metrics to identify product quality, listing accuracy, and ratings & reviews integrity issues.
- Partner across Product, Engineering, Marketplace, Trust & Safety, and Operations to turn insights into measurable improvements.
- Lead a multidisciplinary team of engineers, data scientists, analysts, and product leaders.
- Communicate Marketplace quality trends and business impact to executive leadership through trusted, data-driven insights.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
