Director, Technology Enablement, Credit Processing Services

CIBC•Toronto, ON

6d•Hybrid

About The Position

As the Director, Technology Enablement for Credit Processing Services, you’ll play a critical role in shaping and executing application strategies that drive our team’s strategic objectives and foster innovation. You’ll take ownership of system configuration and maximize the value of technology tools, including the ACBS application, to strengthen operational resilience and efficiency. Acting as a trusted advisor, you’ll consult on major strategic initiatives and design comprehensive test strategies to ensure robust performance. You’ll build and manage key vendor relationships—overseeing contracts, system resilience planning, and collaborating closely to deliver optimal solutions. Additionally, you’ll manage the change calendar and prioritize the pipeline of enhancements, ensuring that our technology evolves in alignment with business needs. At CIBC, we enable the work environment most optimal for you to thrive in your role. Therefore, details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

Requirements

Relationship builder: Excel at developing trust and fostering strong partnerships with stakeholders at all levels.
Strategic thinker: Anticipate industry trends and proactively identify opportunities for technology-driven improvement.
Detail-oriented: Ensure accuracy and quality in all aspects of project delivery and process optimization.
Effective communicator: Convey complex ideas clearly and inspire teams to achieve shared goals.
Drives change: Embrace challenges and lead others through transformation with confidence and resilience.
Values matter: Bring your real self to work, and live our values - trust, teamwork, and accountability.
Business Operations
Client Facing
Leadership
Mentoring Staff
Operations Management
People Management
Process Improvements
Strategic Initiative Management
Technical Knowledge

Responsibilities

Lead the development and implementation of application strategies to leverage technology tools for advancing business objectives.
Oversee system configuration and collaborate with technology partners to formulate comprehensive test strategies to ensure optimal performance and reliability.
Manage vendor relationships, lead contract negotiations, and ensure robust system resilience and data governance practices.
Manage the change calendar for the ACBS application and prioritize the pipeline of changes to support continuous improvement.
Provide guidance and mentorship to colleagues, fostering professional growth and collaboration within the team.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development