Director Credit Services

MillerKnoll•Zeeland, MI

About The Position

The Director, Credit Services protects organization's accounts receivable assets by investigating financial status of customers and potential customers; approving credit; and leading credit services team for the business. They will support organization's long-term strategy by focusing on strong cash flow, prudent credit risk management and building broad, durable and mutually profitable relationships for the customer and company. Must deal with both daily exceptional issues with external and internal partners as well as setting a strategic direction and goals for credit services. Responsible for establishment and enforcement of credit policy (dollar limits, risk management, etc.), oversight and management of direct business order to cash processes including consolidated invoicing and management of prompt collections across multiple business units. Ensure compliance with corporate financial practices and industry / government laws and regulations. Regularly reports risk and collection trends and issues / risks to upper management.

Requirements

Bachelor's Degree in Business, Finance, or related discipline.
8-10 years of progressive responsibilities in a professional financial management and or credit role; with minimum 5 years in leadership role(s)
Experience working with dealer distribution networks and proven experience working on cross functional leadership teams a plus.
Previous experience and familiarity with project management and process mapping.
Requires general understanding of relevant industry and government laws and regulations (SEC, GAAP, etc.), internal controls and compliance requirements.
General knowledge of commercial law, Uniform Commercial Code.
Must be financially literate and possess business acumen which includes familiarity with ERP and accounting / financial reporting and consolidation systems.
Personal and professional integrity due to corporate insider knowledge, customer confidentiality and liability risks.
Demonstrated experience and results in driving continuous improvement activities and meeting deadlines.
Strong problem identification and resolution skills.
Demonstrated leadership competence as defined in Herman Miller's Leadership Skills and Behaviors.
Ability to effectively use office automation / communication software and tools used in the HMI office environment.
Ability to think strategically and execute tactically.
Expert communication skills, e.g. verbal, written, interpersonal, and presentation.
Strong negotiation and organizational skills.
Ability to travel more than 10% of the time.

Responsibilities

Actively works with sales support team, sales team, and distribution team to problem solve customer issues.
Analyzes and summarizes financial results and reporting for management.
Develops and directs action plans to improve results and communicates regularly with upper management and field sales on the strategic implications of customer credit trends and issues.
Collaborates and builds productive relationships with Dealers, HMI sales, distribution and finance teams to understand the business needs and work together to find solutions that will best support our customers while managing corporate risk.
Continuous improvement of the quote-to-cash cycle for improved customer service opportunities.
Analyzes market, economic, industry and business conditions to make appropriate adjustments to credit policies to maximize opportunities and / or minimize financial exposure.
Leads and motivates team to world-class level of performance in key metrics.
Responsible for staff training, development and performance assessment while maintaining professional and technical knowledge.
Manages existing customer engagements to ensure high levels of customer satisfaction are always achieved.
Oversees development and enforcement of sound credit and collection policies for new and existing accounts, credit ratings and limits, credit escalation and exposure guidelines, and approved credit vehicles to minimize risk of losses and improve profitability and cash flow.
Prioritizes and directs continuous improvement initiatives.
Identifies opportunities for automation and technology enhancements to improve efficiency, accuracy and reduced risk.
Works cross functionally across the business and dealer network to align resources and implement initiatives that reduce human struggle and make it easier to do business with HMI.
Responsible for internal controls and compliance with corporate financial practices and industry and government laws and regulations (e.g., revenue recognition for delayed invoicing, project accruals, credit card sales, customized direct invoicing and A/R reserves, nonstandard payment terms).
Leads MillerKnoll Financial Solutions program.
Performs additional responsibilities as requested to achieve business objectives.