Director, Technical Services US

Vantive•Deerfield, IL

7d•$168,000 - $252,000•Hybrid

About The Position

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Your role at Vantive Reporting to the Sr Director, Technical Services – Americas, the Head of Service, US is responsible for unifying and leading the end-to-end US Technical Services organization, bringing together field operations across three regions and the Largo depot operation under one integrated leadership model. This role exists to ensure the US, Vantive's largest Technical Services market operates as one cohesive team delivering consistent service excellence to clinics, hospitals, and commercial partners. The Head of Service, US partners closely with the Sr Director to translate the Americas strategy into US execution, owns operational performance across field and depot, and serves as the senior US point of accountability for service KPIs, cost-to-serve, safety, quality, and regulatory compliance. The leader directly supports four Associate Directors - three Regional (Field) and one Site (Depot, Largo) and is accountable for approximately 250 team members and a significant share of the Americas service revenue. This is a hands-on, employee-centric leader who brings vibrance and energy to teams navigating transformation, drives consistency between field and depot cultures, and reinforces Vantive's culture levers of Care, Trust, Innovate, and Own It. The Head of Service, US is a steady, visible presence who builds trust with frontline employees and supervisors, while also serving as a strong right-hand to the Sr Director on Americas-wide imperatives.

Requirements

Proven leadership of multi-site service organizations (200+ employees) combining field service AND depot/site-based operations.
Prior operating budget responsibility at scale with strong business and financial acumen.
Demonstrated success integrating distinct teams or operating models into one cohesive function.
Strong analytical, strategic, and problem-solving skills; able to balance long-term vision with hands-on execution.
Excellent verbal and written communication skills; comfortable presenting to executive leaders, commercial partners, and at frontline town halls.
Ability to navigate a matrixed, global organization through collaborative influence at multiple levels.
Change management leader – able to inspire and lead through transformation with a Servant Leadership style and the vibrance and energy needed for teams experiencing change.
Embodies Vantive's cultural values: Care, Trust, Innovate, and Own It.
Willingness to travel (~25–30%).
Bachelor's degree in Engineering, Business, Finance, or related discipline required.
Minimum 12 years of progressive leadership experience in service, medtech, or life sciences, with significant exposure to both field service and depot/site service environments.
Minimum 7 years of senior management experience leading other leaders (managing managers/directors) in a matrixed, cross-functional environment.

Nice To Haves

Graduate degree (MBA) preferred.

Responsibilities

Provide unified direction across the three US field regions and the Largo depot, ensuring one US Technical Services voice, one set of operating mechanisms, and shared service standards.
Set and oversee functional KPIs across field and depot operations (service levels, productivity, resource utilization, first-time-fix, turnaround time, cost-to-serve) and drive performance to plan.
Own the US operating budget in partnership with Finance and the Sr Director, ensuring financial discipline alongside investment in service quality and employee experience.
Accountable for US compliance with internal policies, quality systems, EHS, FDA regulations, and other regulatory requirements across both service environments.
Translate the Americas Technical Services strategy into a clear US execution plan, including the shift from reactive to proactive, predictive, and digitally enabled service delivery.
Continue scaling the embedded dedicated support model and the integration of Digital Service capabilities alongside electromechanical service.
Partner with the Sr Director on innovation, service model evolution, and any acquisition or operating-model changes that touch the US.
Champion continuous improvement through Vantive Unlocked and Lean principles across both field and depot.
Serve as the senior Technical Services partner to the US Commercial Leadership Team (Acute, Chronic, Sales, Marketing, ComEx), ensuring service is positioned as a competitive advantage in the US market.
Build strong working relationships with US General Manager leadership, Finance, HR, Quality, EHS, Supply Chain, Marketing, and Customer Service to enable integrated execution.
Represent US Technical Services with key customers, reinforcing service as a differentiator and resolving escalated issues with win-win outcomes.
Lead, develop, and coach the four US Associate Directors (Field East/Central/West, Depot – Largo), building a high-performing, cohesive leadership team across two historically distinct operating environments.
Drive culture, engagement, and retention across approximately 250 US team members, with intentional focus on supervisor capability, frontline development, and change fatigue.
Champion programs development programs ensuring consistent adoption across field and depot.
Drive Talent Review & Planning (TRP), succession, and capability building for the US Technical Services pipeline in partnership with HR.
Conduct monthly A.C.E. check-ins, model recognition behaviors, and create visible, two-way communication routines (huddles, town halls, field ride-alongs, plant visits).