Technical Services Consultant, US (Services Team)

Semrush•Austin, TX

22h•Remote

About The Position

Semrush Technical Services is a team of technical experts and consultants who partner with enterprise customers to accelerate API adoption and drive measurable value from the Semrush platform. We work alongside sophisticated engineering and product organizations to design integration approaches, unlock API capabilities, and build the technical foundations that enable long-term customer growth. This team sits within Semrush's CSS organization and works in direct partnership with Customer Success, Sales, and Product. Our job is to make sure enterprise customers don't just purchase Semrush's APIs, they use them, scale them, and grow with them. The Technical Services Consultant is Semrush's technical expert in the post-sale motion for API customers. This is a consultative, high-impact role accountable for two outcomes: getting customers to production fast, and ensuring they actively consume what they've purchased. You sit at the intersection of engineering and business, embedded with customer development teams while engaging at the strategic level with product and technology leaders. You work in direct partnership with the Customer Success Manager and Account Executive on named enterprise accounts. The CSM owns the relationship and success planning; you own the technical strategy and API consumption. This is a paid Services role. You are not a support function. You are a proactive technical partner who drives outcomes.

Requirements

5–8+ years in a technical, customer-facing role; Solutions Engineering, Technical Account Management, Implementation Engineering, or equivalent
Demonstrable experience working directly with engineering and development teams as a trusted technical advisor, not just a support contact
Strong working knowledge of REST APIs, authentication patterns (OAuth, API keys, JWT), webhooks, and integration architecture; you can review an integration design and immediately identify what's wrong
Comfortable reading and discussing code (JavaScript, Python, or similar) and engaging at technical depth with developers without needing to write production code yourself
Track record of owning measurable outcomes: time-to-live, API adoption rates, consumption metrics, NRR contributions
Equally strong in a technical architecture review and an executive business review; you shift the conversation without losing the thread
Commercially aware: you understand how your work connects to retention, expansion, and Services revenue
Operates with urgency and ownership; you identify the problem and move without waiting to be asked

Nice To Haves

Experience at an API-first or platform company
Familiarity with enterprise integration patterns, middleware, or iPaaS platforms
Background in a paid Professional or Technical Services function
Experience building implementation playbooks or technical enablement programs from scratch
Exposure to digital marketing, MarTech, or SEO/SEM platforms

Responsibilities

Drive fast, high-quality implementation: Own the technical workstream for API customers from contract close through go-live. Lead architecture reviews, guide the customer's engineering team through integration design, and ensure setup is done right the first time, aligned to their goals and Semrush best practices.
Own API consumption post-onboarding: Monitor API usage against purchased volume, identify consumption gaps before they become churn signals, and build a concrete plan to close them. Push customers to get full value from what they've purchased by surfacing underutilized capabilities and new use cases.
Be the technical thought partner: Engage at the strategic level with customer CTOs, engineering leads, and product teams; not just answering questions, but proactively shaping how they build. Run technical workshops, architecture walkthroughs, and developer enablement sessions throughout the engagement.
Remove blockers and govern delivery: Identify technical, organizational, and resource blockers early and resolve them proactively. Define clear implementation milestones, hold customers accountable to timelines, and escalate with context and a recommended path forward when needed.
Partner with the CSM on account strategy: Work hand-in-hand with the Customer Success Manager to align technical expansion plays with broader success planning, renewal motions, and executive stakeholder engagement. You own the technical layer; the CSM owns the relationship.
Scale the practice: Build repeatable assets, implementation playbooks, reference architectures, onboarding templates, that make the next engagement faster and better. Surface integration blockers and adoption friction back to Product and Engineering as the voice of the technical customer.