Technical Services Director - Remote

ISS•Dallas, TX

13d•$140,000 - $155,000•Remote

About The Position

The Technical Services Director will be wholly accountable to ensure safe and successful technical services execution in accordance with the account contract, client expectations, and technical services standard processes and best practices. The individual will assume the lead role in supporting the technical services operations delivery to the client. He/She/They will ensure a one team IFS culture is developed, and he/she/they will ensure ISS values and behaviors are always demonstrated both internal to ISS and with the client interfaces. The ISS Technical Services client portfolios include corporate headquarters, corporate offices, large manufacturing facilities, laboratory, pharmaceutical and various critical environments, retail, warehousing, etc.; as such, this role requires proven experience across the depth of building services assets. The individual will work in close collaboration with the Strategic Account Director, Key Account Manager, OP Lead, and/or other account leadership and will maintain an interface to the North America Head of Technical Services. He/she/they will be the technical services single point of contact for the technical services delivery at the account level and will be responsible for ensuring a high level of client satisfaction, establishing, and supporting the service delivery teams delivering key regional and local initiatives as well as ensuring consistency in process, procedure, and reporting. Ensuring the efficient and consistent operation of all facility engineering activities to meet contractual obligations with respect to the property portfolio throughout the geographic area. Driving the technical services contribution to savings glide paths and account plans with engineering specific objectives of cost savings, consistency, and risk management.

Requirements

Minimum 7 years’ experience in building engineering
Minimum 5 years’ experience in Senior leadership position
Proven self-starter that consistently delivers to outcome specifications
Proven experience of operating in a similar role and environment
Bachelor of Science degree in Engineering, or similar field of study required
Excellent interpersonal and leadership skills
Ability to work in team environment
Excellent communication skills – written and spoken
Excellent attention to detail
Ability to develop processes and procedures
Analytical skills / Systematic approach
Practical working knowledge of best practice tools and techniques
Practical experience in Hard Services contract delivery
Leadership
People Management
Planning & Organizing
Influence & Persuasiveness
Customer Focus
Specialist Knowledge
Problem Solving/Decision Making/Analysis
Communication
Entrepreneurial
Commercial Awareness
Sales / Business development
Creativity & Innovation
Action Orientation
Personal
Interpersonal Sensitivity
Capacity for Change
Personal Motivation
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Nice To Haves

Professional Engineer (any discipline and State) is preferred
Community association credentials (i.e., IFMA, BOMA) strongly preferred

Responsibilities

Lead and govern the on-account implementation of the technical services scope consistent with North America processes and best-practice technology enablement and maintenance practices and strategies
Guide account operational service delivery optimization through best-practice implementation
Provide maintenance optimization strategy proposals to the client for consideration and implementation
Foster and lead a cohesive, informed, professional, and responsive technical work force
Ensuring a high level of client satisfaction, establishing, and supporting the service delivery teams delivering key regional and local initiatives as well as ensuring consistency in process, procedure, and reporting
Ensuring the efficient and consistent operation of all facility engineering activities to meet contractual obligations with respect to the property portfolio throughout the geographic area
Driving the technical services contribution to savings glide paths and account plans with engineering specific objectives of cost savings, consistency, and risk management
Support the development / execution and leadership to technicians and engineers to site level engineering budgets and forecasts in accordance with the account financial timetable
Be responsible to support the achievement of the agreed financial targets to include revenues and expenses
Participate in the account quarterly business review and forecasting sessions
Support achieving the agreed technical services growth targets for the account
Look for opportunities to cross-sell services and work with other service lines to achieve same
Support account leadership resources involved in the delivery of technical services. (E.g., recruitment, performance assessment, personal development, personal wellbeing, etc.)
Actively support the management of the professional development of all technical services personnel
Support the preparation and implementation of succession planning
Support the implementation of technical services engineering systems supporting service delivery. Ensure effective and timely reporting from the systems
Development and implementation of playbooks, standard operating, and maintenance procedures across all account-level technical services operations,
Drive client-specific initiatives such as savings targets, benchmarking, and best practice, including EHS risk management
Act as the single point of contact for escalation of technical services product delivery issues and contact point for the appointed client stakeholder(s)
Be accountable to support technical services service delivery to meet the contractual obligations
Support and manage relationships with key stakeholders in the client’s organization
Support the development and implementation of the technical services account business plan(s) which meets the client’s and ISS objectives
Develop and maintain a detailed understanding of all client’s business and key factors influencing their requirement for our services
Represent IFS in external networking forums and client functions
Support account leadership team to ensure the adherence to the client Master Service Agreement and all technical services deliverables
Support the achievement of the critical / key performance indicators and service levels agreements and other associated measures as contracted
Support, evaluate and as required audit the account technical services change control process
Enforce a zero tolerance to unsafe working practices to target a goal zero recordable incident rate
Manage the effective and timely implementation of training plans to enhance and develop the skills of technicians and engineers to ensure they remain competent to carry out their assigned duties and reduce our reliance on sub suppliers
Ensure the engineering practices are continuously compliant with legal, statutory, and contractual obligations and are being consistently executed across the account in accordance with ISS practice and best in class requirements