Director, Tech Leads

Arctic Wolf • Waterloo, ON

2d • $160,000 - $280,000

About The Position

As a Director, you will own the technical strategy, operating model, and performance of the S2 Technical Lead organization. This role is accountable for evolving the Technical Lead function into a more strategic, outcome-driven capability that delivers measurable customer impact and operational leverage. Act as the primary strategic liaison between Security Services (S2) and Product/R&D, ensuring field insights directly influence platform direction, prioritization, and execution. You will work closely with Executives, Product, Engineering, and Security Leaders to drive and mature strategy, organizational structure, and operational excellence for the Technical Lead function, ensuring you deliver measurable customer outcomes and operational leverage.

Requirements

• Demonstrated experience leading and scaling a technical individual contributor (IC) organization within a global security services or managed detection and response environment.
• Strong understanding of security operations disciplines, including Concierge Security, cSOC, Incident Response, and Technical Support.
• Ability to design and evolve organizational models that balance project-based work, operational maintenance, and career development for senior ICs.
• Excellent verbal and written communication; able to articulate complex technical and organizational concepts to both technical and non-technical audiences.
• Strong critical thinking, time management, and prioritization skills in a fast-paced, growth-oriented environment.
• Proven ability to lead through managers and peers, influencing without direct authority across cross-functional teams.
• Experience building performance frameworks and leveling structures for technically diverse IC teams.
• At least five years of security consulting or security operations experience.
• Five or more years of experience leading Security Operations or a technical IC function within a global organization with Cloud and SaaS products.
• Proven track record of managing Detection and Response (D&R), CSIRT, Vulnerability Management, Security Engineering, Cloud Security, or Red Teaming teams.
• Prior experience managing other managers or senior ICs in a matrixed or project-based organizational model.
• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.

Nice To Haves

• If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.

Responsibilities

• Hire, onboard, develop, and retain a high-performing team of Technical Leads supporting each of the Security Services functions and our customers.
• Evolve the Technical Lead function toward a more strategic, outcome-oriented operating model.
• Define and track KPIs tied to customer outcomes, operational efficiency, and platform impact.
• Identify and resolve cross-team and cross-functional dependencies impacting execution.
• Own the professional development strategy and career progression for the Technical Lead population.
• Ensure strong alignment between Technical Leads and broader S2 priorities (IR, cSOC, Concierge, Tech Support).
• Serve as S2’s primary strategic interface to Product and R&D.
• Own intake, prioritization, and governance of S2-originated requests.
• Set and assist with communicating S2 priorities to Product and Engineering leadership.
• Represent S2’s technical perspective in PDLC discussions and roadmap planning.
• Ensure Technical Leads are effectively supporting UAT, feedback loops, and platform improvements.
• Translate field signal into actionable input that drives roadmap and platform enhancements.
• Establish standards for how Technical Leads assess, mentor, and develop Security Engineers within their assigned Sections.
• Develop and report performance metrics that demonstrate business impact, operational efficiency, and service quality from the Tech Lead function.
• Drive continuous improvement in tooling, processes, and quality assurance across Security Services.
• Stay abreast of the latest security threats, industry trends, and technology advances to keep the Tech Lead organization current and effective.
• Set the tone for ongoing enablement requirements to ensure the team takes full advantage of advances in Arctic Wolf's technology and service delivery capabilities.

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave
• compelling compensation packages, benefits, and equity for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed