Cabin Service Leads

Akima, LLC•Anchorage, AK

3d•Onsite

About The Position

The CAA CSR is responsible for interfacing directly with the station management of specific customers to ensure that service level expectations are properly communicated and performed by CAA staff. The CAA CSR will be responsible for other duties as assigned or necessary. This Lead position will report to the CAA Lead on duty but will be overseeing the provision of services to customers as assigned.

Requirements

Be at least 18 years of age.
Must be willing to work in inclement weather.
Good communication skills.
Ability to lift 60 pounds comfortably.
Able to fluently read, write, speak and understand English.
Ability to work under stressful situations and tight time constraints.
Self-motivated, team player.
Required to work nights, weekends, holidays, and varying schedules.
Read and interpret documents such as safety rules, operating and procedure manuals.
Write routine reports and correspondence.
Speak effectively one to one and before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.
Deal with problems involving a few concrete variables in standardized situations.
The CAA CSR may frequently lift or move up to 50 pounds, and on occasion may lift or move up to 200 pounds with assistance.
The CAA CSR is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, bend and walk.
The CAA CSR may be required to climb, sit, and balance.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to focus.

Responsibilities

Responsible for day-to-day interface with assigned customer’s staff.
Ensure that outstanding customer service is provided and maintained for assigned contracts.
Provide leadership and training to Pegasus CAA staff.
Service aircraft as needed including: cabin cleaning, other services as assigned.
Safe and efficient operations.
Responsible for maintaining safety and security on board aircraft at all times.
Miscellaneous duties as assigned by CAA Lead or other Pegasus management as necessary.