Director, Tech Business Operations

Oscar Health•New York, NY

7d•Hybrid

About The Position

As a Director, Tech Business Operations, you will be responsible for driving the overarching strategic direction and operational excellence for Oscar’s technology organization. This role serves as a primary advisor to technology leadership, influencing high-stakes decision-making and driving innovation through large-scale process improvements and strategic initiatives. The role works independently to oversee multi-year roadmaps and ensures alignment with enterprise-level goals. You will report into a Head of Tech Strategy & Operations.

Requirements

Bachelor’s degree in a STEM field or 4+ years of commensurate work experience.
10+ years of professional experience in technology strategy, operations, or a related leadership role.
7+ years of experience building, coaching, and developing high-performing technical or operational teams.
Demonstrated expertise in using data (e.g., Excel, SQL) to influence complex organizational decisions and drive investments

Nice To Haves

Master’s degree (MBA or MS in a technical field) preferred
Deep expertise in the healthcare regulatory landscape (e.g., HIPAA) and experience in high-growth or public company environments
Process Improvement or Lean Six Sigma certification
Proven history of successfully briefing C-suite executives during high-pressure situations.

Responsibilities

Orchestrate cross-functional collaboration at the executive level across Technology, Finance, and Product to architect and implement global technology strategies.
Establish and report on high-level Technology Operations KPIs and business-aligned metrics to executive leadership and the Board.
Direct the long-term evolution of technology architecture, overseeing multi-year roadmaps for tool evaluation, selection, and implementation.
Lead and scale a high-performing organization of managers and individual contributors, focusing on mentorship and professional growth.
Serve as a point of escalation for complex technical issues and proactively identify and mitigate organizational risks.
Compliance with all applicable laws and regulations.
Other duties as assigned.