Director, Business Operations

BGIS•Hudson, FL

18h•Onsite

About The Position

BGIS ITS is currently seeking a Director, Business Operations to join the team in Hudson, FL. Are You Looking For A company that cares and wants you to achieve your career objective. A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first BGIS is that, Company. BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. The Director Business Operations drives operational excellence across the organization in strategic alignment with business executive leadership. The role is responsible to process gaps, standard operating procedures (SOPs), automation, and resourcing while building and executing actionable plans to improve efficiency, scalability, and performance. The Director Business Operations collaborates with others positively exemplifying BGIS values.

Requirements

Bachelor’s Degree in Business Management or related studies or equivalent work experience.
Ten years of experience in business operations, consulting or similar roles preferred.
Excellent written and verbal communication skills with ability to influence across all levels of the organization.
Ability to problem-solve considering multiple factors and potential impacts with decision making skills with high analytical approach and execution orientation.
Proven ability to identify issues, build plans, and drive results.
Flexible to operate across both strategic level and hands-on execution.
Knowledge of Microsoft Office Suite including Word, Excel, Outlook, and Visio.
Working knowledge of SharePoint preferred.
Lean/Six Sigman preferred with emphasis on practical, operational streamlining.

Responsibilities

Analyze from a strategic viewpoint operations end-to-end to identify inefficiencies, process gaps, and areas lacking structure or appropriate clarity on accountability.
Mitigate risks, optimize resources, and drive innovation for sustainable growth relevant to client needs.
Develop and implement standard operating procedures (SOPs) and scalable workflows across teams.
Drive automation and system improvements to reduce manual effort and increase visibility.
Leverage AI and emerging technologies to streamline workflows, enhance decision-making, and unlock productivity gains across operations.
Partner cross-functionally (operations, finance, purchasing, dispatch, and other departments) to align priorities and execute initiatives.
Build and manage project plans from concept through execution, ensuring measurable outcomes.
Review resource planning and organizational skills/talent to ensure teams are structured for scale.
Anticipate change management road blocks or problems and proactively plan ahead.
Prioritize, lead, and deliver special projects as assigned.
Establish metrics, reporting, and accountability frameworks to track performance improvements.
Input risk assessments to operations model and design.
Develop cost estimates including labor and resource allocations along with other key considerations.
Ensure daily business operations comply with regulatory standards including safety and environmental focus.
Deliver ≥0.5% annual cost savings annually across the business.
Report measurable improvements in productivity, service quality and customer satisfaction.
Track increased adoption of standardized processes and systems.
Champion organizational agility to reduce rework and improve inter-department communications.
Verify design and implementation of plans, policies, programs, and procedures meet quality standards, programs, and key performance indicators (KPIs) during operation of accounts.