Director, Talent Program Management, Delivery & Engagement

Mondelēz International•Chicago, IL

1d•$142,700 - $235,455

About The Position

This role is part of the Global Talent Management Center of Excellence (CoE) and responsible for project management, integration, and communication of talent programs. This role ensures that all talent work products and cyclical talent processes are connected through a cohesive strategy, planned proactively with precision, and communicated flawlessly to customers and consumers. Additionally, this role owns the knowledge management strategy for Talent Management, refining resources, sunsetting outdated content, and ensuring materials remain current and accessible. This role ensures that all programs, communications, and resources deliver a seamless, positive experience for customers and consumers.

Requirements

15+ years of progressive experience in talent management, HR program management, or related fields
10+ years managing complex, enterprise-wide programs
Demonstrated expertise in integrated program/project management methodologies
Proven ability to develop and execute multi-audience communication strategies with a focus on flawless delivery
Strong stakeholder management skills with experience engaging senior leaders and cross-functional teams
Experience owning and refining knowledge management strategies, including content governance and lifecycle management
Excellent organizational skills with the ability to manage multiple concurrent workstreams
Strong business acumen and ability to connect talent strategy to business outcomes

Responsibilities

Lead end-to-end program and project management for talent initiatives, ensuring alignment and integration across all work products and cyclical talent processes
Design and maintain integrated project plans, timelines, and dependency maps across concurrent talent workstreams
Identify and resolve cross-functional interdependencies and risks, to ensure on-time, high-quality delivery
Establish frameworks, standards, and methodologies for consistent program execution
Drive continuous improvement by capturing lessons learned and optimizing delivery processes to enhance the customer and consumer experience
Develop and execute a comprehensive, integrated Talent communication strategy tailored to distinct audiences: People Leads (PLs), Talent Leads (TLs), Managers, and Employees (EEs)
Collaborate between People Function CoEs to ensure integrated and efficient communication
Ensure messaging is clear, timely, and flawlessly delivered in alignment with corresponding talent work products and program milestones
Partner with CGA, People CoEs, TLs, and PLs to ensure consistency of messaging, timelines, voice, and brand alignment
Measure communication effectiveness and iterate based on stakeholder feedback and engagement metrics
Own the knowledge management strategy for the Global Talent Management CoE, ensuring resources are current, accessible, and aligned to active talent programs
Continuously refine the knowledge management approach by evaluating content relevance, consolidating redundant materials, and establishing clear governance for content creation and maintenance
Lead the identification, cleanup, and sunsetting of outdated or obsolete resources, tools, and documentation to reduce noise and improve findability for customers and consumers
Establish a lifecycle management framework for all talent resources to ensure ongoing quality and relevance
Design and manage operating cadences (e.g., steering committees, working groups, leadership reviews) across talent work products
Build and maintain a stakeholder engagement model that drives input, feedback, accountability, transparency, and alignment across the Talent CoE, TLs, and PLs.
Ensure that all talent programs, communications, and resources deliver a positive, seamless experience for customers and consumers
Advocate for the end-user perspective in program design, delivery cadences, and communication planning
Collaborate on user journey mapping and feedback loops to identify friction points and drive experience improvements across talent touchpoints
Ensure that knowledge management practices, communication strategies, and program delivery collectively support an intuitive and cohesive user experience