Engagement Delivery Director

Salesforce•Washington, DC

16h•$164,000 - $261,500•Onsite

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together, focusing on ambition, action, tech, trust, and innovation. The company is seeking Trailblazers passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values. Salesforce Professional Services delivers strategic engagements that define transformational opportunities and articulate clear plans for executing change programs. The team leverages its expertise to engage with executive-level customers, agreeing on specific business goals and actions to maximize the value of the Salesforce platform, considering people, process, and technology. A successful engagement includes business recommendations for change to support deeper, more relevant use of the platform. Salesforce Professional Services is looking for an innovative Engagement Delivery Director who shares their vision of bringing cloud computing to enterprises. Engagement Delivery Directors are responsible for driving successful customer outcomes through implementations, leading complex, enterprise, and strategic programs. This involves guiding highly skilled and collaborative program teams (both non-technical and technical consultants) and managing relationships, deliverables, and outcomes. These Directors are also domain experts who actively participate in the program, managing customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.

Requirements

+15 years in project and program management, focused on delivering for external clients in a consulting environment.
Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.
Demonstrated project management skills, with direct responsibility for running project teams, up to 75+ people, budget and schedule.
Demonstrated ability to have difficult conversations.
Proven history of delivering high quality results on schedule and within budget, managing a budget of at least $15Mil.
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
Ability to work effectively in a fast paced, high energy, team-oriented environment.
Available to travel regionally and occasionally internationally depending on customer needs.
Experience in managing large-scale transformation engagements with US Federal clients.
Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship.
Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage client escalations.
Ability to lead high powered client workshops and effectively tailor messaging based on the audience and subject matter.
Qualification for this job is contingent upon acceptable results from a background investigation as well as obtaining and maintaining the specific level of U.S. Government security clearance required for this role.
U.S. citizenship (U.S. born or naturalized) is required.
Must reside/located in the Washington D.C. (Maryland/Virginia metro area).

Nice To Haves

Salesforce.com Certifications (Admin, Service, Experience, etc.) strongly preferred
7+ years managing Salesforce engagements strongly preferred
Salesforce Agentblazer Innovator preferred

Responsibilities

Serve as the overall Leader of the program team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
Be the primary customer interface and perform program management activities that ensures adherence to Salesforce methodology and project gates and governance.
Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.
Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.
Able to lead multiple projects supporting a program or account, requiring complex cross-functional teamwork and management at the program level.
Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.
Being an extension to the account team to extend the Salesforce footprint.
Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.
Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.
Build and Empower Teams: Leading, motivating, and holding accountable project and internal/external team members in a matrixed organization. Fostering a culture of collaboration and continuous improvement.
Influence and Communicate: Act as the primary communicator for the program, taking project level details and aggregating up to provide clear and concise updates to multiple levels of leadership, including executive sponsors.
Program Health Reporting: Defining and tracking key performance indicators (KPIs) to measure program success and health.
Value Realization Reporting: Support creation of the business case/ROI aligned with the required data driven metrics for objectively measuring outcome attainment.