Franchise Engagement Director

World Headquarters•Deerfield Beach, FL

7d•Onsite

About The Position

The Learning Experience is seeking an experienced Franchise Engagement Director to support franchisees through the full development lifecycle, from agreement signing through center opening. This onsite leadership role serves as the central point of contact between franchise owners and internal teams including Real Estate, Development, Construction, Operations, Legal, Finance, and Marketing. This role is ideal for a highly organized leader who thrives in high-volume communication, structured execution, and complex development pipelines. You will combine relationship management with operational discipline to ensure franchisees remain informed, supported, and confident while development projects stay on track.

Requirements

Bachelor’s degree in Business, Real Estate, Project Management, or related field
7+ years of experience in franchise development, real estate, project management, or client-facing roles
Strong organizational and project management skills with experience using CRM or project management tools (Monday.com preferred)
Proven ability to manage high-volume stakeholder communication
Excellent written and verbal communication skills
Strong relationship management, expectation-setting, and problem-solving abilities
Ability to manage complex workflows and multiple development timelines

Nice To Haves

Experience in franchise, multi-unit, retail, hospitality, or service-based environments preferred

Responsibilities

Franchisee Communication and Relationship Management Serve as the primary point of contact for franchisees throughout the development lifecycle
Provide clear, timely updates on site availability, milestones, and next steps
Guide franchisees through site evaluation, tours, and selection decisions
Maintain accurate documentation of communications, timelines, and action items
Development Pipeline and Site Coordination Coordinate site matching requests across internal stakeholders and partners
Track development milestones from site selection through pre-construction and buildout
Monitor pipeline progress and proactively identify risks or delays
Review franchisee-submitted sites and coordinate evaluations with brokers and internal teams
Ensure smooth transitions and handoffs to the New Center Opening team
Cross-Functional Leadership Partner with Real Estate, Construction, Operations, Marketing, Legal, and Finance teams
Align franchisee expectations with internal timelines and deliverables
Communicate risks early and drive solutions to maintain development schedules
Process and Systems Management Maintain development tracking tools, CRM systems, and reporting dashboards
Support franchisee onboarding, system setup, and documentation processes
Identify opportunities to improve workflows, tools, and franchisee experience