Director, Talent and Organizational Development

Blue Cross Blue Shield of Massachusetts • Boston, MA

5d • Hybrid

About The Position

Ready to help us transform healthcare? Bring your true colors to blue. This position is eligible for our FLEX persona, candidates must be able to work from our Boston location on Tuesday and Wednesday each. What we need The Director of Talent & Organization Development is a senior leader who serves as the principal architect of the company's interconnected talent ecosystem. This pivotal role owns the end-to-end strategy for how we manage performance, develop leaders, build capabilities, and plan for succession to drive measurable business outcomes and cultivate a high-performing culture. This leader is responsible for translating enterprise strategy into a cohesive suite of modern, scalable talent systems. By leading a team of deep subject-matter experts in Organization Effectiveness (OE) and Learning & Development (L&D), this Director will ensure that our talent philosophy, programs, and processes are designed to build a high-performing culture, create clear career pathways, and drive measurable business outcomes. Your Day to Day Talent & Performance Architecture: Architect and own the enterprise performance management philosophy, talent review, and succession planning processes in collaboration with key stakeholders within and across the People Team and business, building a deep and diverse bench of "ready-now" talent for critical leadership roles. Leadership & Workforce Readiness: Design and lead a comprehensive, multi-layered leadership pipeline strategy and own the governance of enterprise-wide capability frameworks to define, assess, and develop talent. Strategic Integration: Act as a key integrator, partnering with People Analytics, Associate Relations, and the People Strategy team to build a data-driven culture and modernize the employee experience. Leadership & Team Development: Lead, coach, and develop a high-performing team of senior individual contributors (OE & L&D Consultants), fostering a culture of excellence, innovation, and strategic partnership. Inclusion & Belonging: Ensure that all talent, performance, and development systems are designed with an inclusion and belonging lens, promoting equitable access, fair assessments, and a diverse leadership pipeline. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 10+ years of progressive leadership experience in Talent Management, Leadership Development, or Organization Development.
• A proven track record of designing, scaling, and implementing enterprise-wide talent strategies in complex organizations.
• Demonstrated experience leading and developing teams of senior-level experts and individual contributors.
• Deep expertise in modern talent philosophies and a strong point of view on what drives performance.
• Enterprise & Strategic Thinking: A systems perspective with strong business acumen and the ability to conduct long-term workforce planning.
• Consulting & Influence: Executive presence with strong diagnostic capability and a trusted advisor mindset.
• Integration & Execution: A talent for program alignment, change management, and enterprise portfolio thinking.
• Judgment & Ethics: A high degree of integrity, sound decision-making, and the ability to balance accountability with empathy.

Nice To Haves

• Master's degree is preferred.

Responsibilities

• Talent & Performance Architecture: Architect and own the enterprise performance management philosophy, talent review, and succession planning processes in collaboration with key stakeholders within and across the People Team and business, building a deep and diverse bench of "ready-now" talent for critical leadership roles.
• Leadership & Workforce Readiness: Design and lead a comprehensive, multi-layered leadership pipeline strategy and own the governance of enterprise-wide capability frameworks to define, assess, and develop talent.
• Strategic Integration: Act as a key integrator, partnering with People Analytics, Associate Relations, and the People Strategy team to build a data-driven culture and modernize the employee experience.
• Leadership & Team Development: Lead, coach, and develop a high-performing team of senior individual contributors (OE & L&D Consultants), fostering a culture of excellence, innovation, and strategic partnership.
• Inclusion & Belonging: Ensure that all talent, performance, and development systems are designed with an inclusion and belonging lens, promoting equitable access, fair assessments, and a diverse leadership pipeline.

Benefits

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees