Director, Strategy & Operations - Communications

Nscale•San Francisco, CA

About The Position

Nscale is seeking a Director of Communications Strategy & Operations to build and scale the strategic and operational foundations of its communications function. Working closely with communications leadership, this role translates business priorities into actionable plans, establishes processes and systems, and drives cross-functional execution of high-priority initiatives. It combines strategic planning, operational leadership, program management, and executive partnership, bringing structure to a rapidly evolving environment while maintaining the flexibility and pace needed to support company growth. The role leads communications planning and operations, including annual and quarterly planning, goals and success measures, budgets, resource planning, vendor management, workflows, and reporting. It also drives AI enablement across the communications organization, manages complex cross-functional programs, and partners with leadership on strategic initiatives, special projects, recommendations, executive materials, and decision-making frameworks. The position offers the opportunity to shape how a critical function operates as Nscale scales globally. The stated base salary range is $170,000–$300,000 USD. Compensation may vary based on job-related factors, and the role may be eligible for bonus, equity, and/or commission programs. Nscale may offer medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

Requirements

Experience in communications strategy, operations, program management, or related functions within complex organizations.
Ability to translate broad business priorities into practical plans and measurable outcomes.
Experience or ability to build processes and operating models from the ground up.
Skill in managing cross-functional initiatives involving multiple stakeholders and competing priorities.
Ability to partner effectively with senior executives, exercising sound judgment, discretion, and initiative.
Highly organized and adaptable, with comfort operating in a fast-paced, evolving environment.
Strong communication skills, including the ability to simplify complexity and drive alignment across teams.

Responsibilities

Partner with communications leadership to define strategic priorities and translate them into actionable plans.
Lead annual and quarterly planning processes, establishing goals, milestones, and measures of success.
Align communications priorities with broader company objectives and business developments.
Identify opportunities to improve planning, prioritization, and organizational effectiveness.
Build and optimize processes, systems, and workflows for a growing communications function.
Oversee communications budgets, resource planning, and vendor management.
Establish operational frameworks that improve visibility, accountability, and efficiency.
Develop reporting mechanisms and tools to track progress, measure impact, and support decision-making.
Drive AI enablement and adoption across the communications organization, identifying opportunities to improve productivity, streamline workflows, and enhance team capabilities.
Lead program management for high-priority communications initiatives and ensure alignment across teams and stakeholders.
Establish clear project plans, ownership, timelines, and deliverables.
Coordinate with cross-functional partners to drive execution and resolve dependencies.
Anticipate risks, remove obstacles, and maintain momentum on complex initiatives.
Partner with communications leadership on emerging priorities and complex challenges.
Lead special projects requiring cross-functional coordination, structured problem-solving, and executive alignment.
Develop strategic recommendations, executive materials, and decision-making frameworks.
Provide additional leadership capacity as the organization scales and priorities evolve.