Director, Strategic Client Relations

Bright Horizons Family Solutions•Newton, MA

1d•$95,000 - $129,000•Remote

About The Position

As the Director, Strategic Client Relations you will be responsible for the effective management of relationships of employer-sponsored (client) accounts. Your main focus will be to enhance and build upon existing relationships resulting in client retention and growth. You may also be responsible for successfully launching new client business. This position is remote and often involves travel to meet with clients. This is a remote position based in the United States. Only candidates residing in the greater New York metro or New England area, and willing to travel to the region as needed for in-person meetings, will be considered. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Requirements

Bachelor's Degree
5-7 years of experience in direct account and client relationship management, with a proven ability to retain clients and drive upsell opportunities - Required

Nice To Haves

In lieu of a degree, an additional 3 years of experience may be considered
Demonstrated success in managing diverse client portfolios, consistently achieving retention and business growth targets
Exceptional relationship management skills, fostering long-term partnerships and client satisfaction
Highly organized, with strong attention to detail and effective time management
Skilled in managing multiple priorities in fast-paced environments while maintaining high-quality outcomes
Effective communicator of organizational values and mission, with deep knowledge of the full range of Bright Horizons services

Responsibilities

Strategically grow and expand business with existing clients in your portfolio. This could include employer sponsored programs such as: Back-Up Care, College Coach, Enhanced Family Supports, as well as dedicated client centers.
Proactively develop strong partnerships with clients to maximize retention and loyalty
Renew and negotiate client contracts
Sell new products/back-up care types to your portfolio of clients; refer opportunities to Client Services for new centers/EdAssist
Keep opportunities current and accurate in Salesforce for your portfolio
Develop and execute marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives
Provide timely and thorough responses to client inquiries and requests on a day-to-day basis
Analyze program utilization, effectively communicate utilization trends to clients, and continuously provide strategic direction to clients to meet their organizational objectives