Client Relations Director

K2 Services•Los Angeles, CA

10d•$122,523 - $165,767

About The Position

The Client Relations Director at Opensity Solutions is responsible for leading client relationships, driving operational excellence, supporting business development, and ensuring financial and service delivery success across assigned accounts. This role serves as the primary escalation point and strategic partner for clients, ensuring high levels of satisfaction, retention, and long-term value realization. The Client Relations Director manages a team of up to 100 employees across multiple client sites and plays a key role in aligning service delivery with client expectations and organizational objectives.

Requirements

Strong client relationship management and executive presence
Proven leadership experience managing large, distributed operational teams
Deep understanding of service delivery operations and performance management
Strong financial acumen, including account profitability and cost management
Excellent communication, negotiation, and stakeholder management skills
Ability to lead complex client environments with multiple service lines
Strong problem-solving and conflict resolution skills
Strategic thinking with ability to translate client needs into operational execution
Ability to influence cross-functional teams without direct authority
High emotional intelligence and customer-first mindset
Strong organizational and decision-making skills in fast-paced environments
Ability to drive accountability and performance across large teams
Bachelor’s degree in Business Administration, Management, Communications, or related field required
8–12+ years of experience in client services, account management, operations, or service delivery leadership roles
Experience managing large teams and complex client environments strongly preferred
Proficiency in CRM and reporting systems (e.g., Salesforce or similar)
Strong Microsoft Excel and PowerPoint skills for reporting and executive presentations

Nice To Haves

MBA or advanced degree preferred
Familiarity with workforce management or service delivery platforms is a plus

Responsibilities

Lead overall client relationship strategy for assigned accounts, ensuring strong engagement and retention
Serve as the primary executive-level point of contact for key clients and stakeholders
Oversee delivery of services across multiple client sites, ensuring quality, consistency, and compliance with SLAs
Manage and develop client-facing teams of up to 100 employees, including managers and operational staff
Drive operational excellence by optimizing service delivery processes, performance metrics, and workflows
Oversee and continuously enhance the workplace experience by ensuring a seamless, high-quality environment that supports employee productivity, engagement, and client satisfaction across all on-site services and touchpoints.
Partner with Sales, Delivery, Finance, and Operations to support business growth and account expansion
Monitor financial performance of client accounts, including profitability, revenue, and cost management
Develop and execute strategic account plans aligned with client goals and Opensity Solutions objectives
Identify opportunities for upselling, cross-selling, and expanded service offerings
Lead regular client business reviews, reporting on performance, KPIs, and strategic initiatives
Address and resolve escalated client issues in a timely and effective manner
Ensure adherence to contractual obligations, service level agreements, and compliance standards
Provide thought leadership on industry trends, best practices, and service innovation
Foster a culture of accountability, collaboration, and high performance within client delivery teams
Champion Opensity Solutions’ core values across all client interactions and internal teams