Director, Strategic Client Relations

Bright Horizons Children's Centers•Newton, MA

1d•Remote

About The Position

The Director, Multi-Service Strategic Client Relations serves as the executive relationship leader for a portfolio of employer-sponsored clients across Bright Horizons lines of business, including Family Solutions and employer-sponsored child care centers. The role is responsible for retention, growth, financial performance, and strategic partnership development, aligning client workforce objectives with operational execution, financial stewardship, and innovative care solutions. The Director builds executive relationships, coordinates cross-functional teams, guides strategic planning, and advises clients while driving measurable business outcomes, utilization, and long-term partnership value. This remote position is available in the United States.

Requirements

Bachelor's degree; an additional five years of experience may be considered in lieu of a degree.
7–10+ years of experience in strategic account management, client success, benefits consulting, workforce solutions, or related B2B relationship management.
Ability to travel as required to support strategic client relationships.

Nice To Haves

Experience supporting multi-line-of-business client portfolios and partnering with operational and financial stakeholders.
Demonstrated success retaining, expanding, upselling, and cross-selling within enterprise clients.
Experience working with HR, Benefits, Total Rewards, or Talent leaders.
Demonstrated success managing diverse client portfolios and consistently achieving retention and business growth targets.
Exceptional relationship management skills and ability to foster long-term partnerships and client satisfaction.
Strong organization, attention to detail, and time-management skills.
Ability to manage multiple priorities in fast-paced environments while maintaining high-quality outcomes.
Ability to communicate organizational values and mission effectively, with deep knowledge of Bright Horizons services.

Responsibilities

Lead strategic relationships across multiple Bright Horizons lines of business, ensuring coordinated strategy, consistent execution, and alignment with client objectives.
Build and maintain executive-level and economic-buyer relationships with HR, Benefits, Total Rewards, Talent, DEI, and senior leadership stakeholders.
Coordinate client strategy across employer-sponsored child care centers and Family Solutions offerings to drive utilization, employee engagement, retention, and client value.
Partner with Finance, Operations, and client stakeholders to develop, review, and monitor operating budgets, enrollment projections, utilization assumptions, and financial objectives.
Support business case development, pricing strategies, contract negotiations, and financial recommendations.
Lead negotiations and strategic discussions involving executive leadership, complex commercial arrangements, revenue retention, and enterprise risk considerations.
Monitor portfolio financial performance and identify opportunities to improve profitability, utilization, and long-term partnership value.
Oversee employer-sponsored child care center performance, including enrollment, financial performance, operational effectiveness, client commitments, and sustainability.
Balance client objectives, operational realities, regulatory requirements, and financial performance when making recommendations.
Partner with Regional Managers, Center Directors, Enrollment teams, Licensing, Finance, and operational leadership to address client priorities, manage issues, and deliver center-related commitments.
Align stakeholders around business priorities, operational changes, enrollment strategies, center performance goals, and client expectations.
Translate enterprise client insights, market trends, and competitive intelligence into recommendations for product, service, and investment priorities.
Support center expansions, renovations, relocations, facility investments, and operational enhancements by coordinating internal experts and client stakeholders.
Collaborate across Operations, Finance, Facilities, Marketing, Legal, Product, Client Services, Enrollment, and Center Leadership to deliver client commitments and business outcomes.
Influence decision-making and accountability without direct reporting authority.
Identify and mitigate relationship, operational, financial, enrollment, reputational, and service-delivery risks.
Develop and execute utilization and engagement strategies that increase awareness, participation, and employee adoption of Family Solutions programs.
Consult with clients on caregiving challenges, employee well-being, workforce participation, retention, attraction, and productivity by aligning Family Solutions programs with organizational and talent priorities.

Benefits

Medical, dental, and vision insurance.
Paid vacation, sick, holiday, and parental bonding leave.
401(k) retirement plan.
Long-term and short-term disability insurance.
Life insurance.
Money-saving discounts and financial planning tools.
Tuition assistance and education coaching.
Caregiving support and resources for children and adults in the employee's family.
Up to 9 paid holidays annually, 40 hours of sick time per year, and 120 hours of vacation time per year, subject to eligibility requirements and accrual schedules.
Eligible for a bonus and RSUs.