Director of Client Relations

Ernest•Avondale, AZ

10d•$100,000 - $130,000•Onsite

About The Position

Ernest is seeking a talented and driven Director of Client Relations to lead from the front. This role involves building deep relationships, championing a high-performance team, and becoming the face of Ernest in the territory. The ideal candidate will inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences. The role requires leadership in various settings and the ability to make clients feel like partners and teams feel unstoppable.

Requirements

Proven B2B outside sales success
Experience managing and growing an outside B2B sales team
Strong leadership, communication, and coaching abilities
Track record of strategic thinking and operational execution
Confidence in building rapport at all levels, from clients to colleagues
Valid driver’s license and a clean driving record

Nice To Haves

Industry experience not required, we hire for potential and performance

Responsibilities

Lead and Develop a Territory Sales Team: Motivate and manage a team of B2B Client Relationship Managers (aka outside sales reps), drive performance, accountability, and professional development, and coach the team in sales strategies, tools, and account planning. Lead monthly sales meetings and conduct regular reviews to keep goals on track.
Act as the Territory’s Sales Leader and Brand Ambassador: Serve as the go-to sales leader for the region, internally and externally. Build authentic, lasting relationships with business clients. Represent Ernest at appreciation events, sports outings, and client meetings. Partner with supplier reps to drive value and strengthen relationships.
Drive New Business and Grow Existing Accounts: Guide and support Client Relationship Managers as they hunt for new business and grow key accounts. Equip the team to uncover client needs, deliver customized solutions, and build long-term loyalty. Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios. Be a strategic partner in removing roadblocks, navigating client challenges, and ensuring successful outcomes.
Lead with Operational Excellence: Create and execute a yearly business plan focused on profitable growth. Recommend process improvements to elevate the sales function. Support company policies related to credit, collections, pricing, and more. Approve pricing deviations and oversee sales promotions, campaigns, and contests.