Director, Strategic Accounts (PRE-ID)

Lineage Logistics • Detroit, MI

5d

About The Position

Serve as a critical role in the total customer experience, working to expand and retain the company’s largest and most strategic business relationships and work across business lines within your assigned accounts and cross functionally within the company. KEY DUTIES AND RESPONSIBILITIES Develop and implement Continuous Improvement Roadmaps (CIR) and Strategic Growth Plans for your assigned accounts Achieve revenue and EBITDA growth targets through rate, accessorial capture and new storage contracts Identify and pursue new business opportunities and products including transportation, greenfield/expansion and brokerage solutions Increase customer retention and profitability by identifying strategic opportunities to reduce waste, seamlessly on-board new business, manage compliance to Key Performance Indicators that allow the right to grow with your assigned accounts Follow the appropriate Salesforce, MH and Lean methodologies to execute the Lineage account management strategy with customers Focus on customer retention and satisfaction across all facilities and lines of business Conduct regular business reviews with assigned accounts and provide volume forecasts to operations business partners Expand areas of focus to global opportunities and growth with assigned customers Demonstrate keen collaboration and communication with functional leaders and executive management to identify, secure and onboard new customer opportunities ADDITIONAL DUTIES AND RESPONSIBILITIES MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES) Bachelor’s degree+ in related field or related experience 7-10 years account management, business development, or sales-related field experience Respected logistics, transportation and/or cold chain industry leader with strong market credibility gained through integrity when interacting with key stakeholders Proficient computer skills including Microsoft Office Suite and Salesforce.com usage Proficient analytical skills to develop business cases, rate agreements and other key business documents Experience with a regimented Continuous Improvement Structure and process mentality Experience in contract negotiation, navigating complex organizations, and demonstrated success in meeting sales and growth goals Experience in working with C-level and other executive leadership positions Ability to travel up to 50% Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

Requirements

• Bachelor’s degree+ in related field or related experience
• 7-10 years account management, business development, or sales-related field experience
• Respected logistics, transportation and/or cold chain industry leader with strong market credibility gained through integrity when interacting with key stakeholders
• Proficient computer skills including Microsoft Office Suite and Salesforce.com usage
• Proficient analytical skills to develop business cases, rate agreements and other key business documents
• Experience with a regimented Continuous Improvement Structure and process mentality
• Experience in contract negotiation, navigating complex organizations, and demonstrated success in meeting sales and growth goals
• Experience in working with C-level and other executive leadership positions
• Ability to travel up to 50%

Responsibilities

• Develop and implement Continuous Improvement Roadmaps (CIR) and Strategic Growth Plans for your assigned accounts
• Achieve revenue and EBITDA growth targets through rate, accessorial capture and new storage contracts
• Identify and pursue new business opportunities and products including transportation, greenfield/expansion and brokerage solutions
• Increase customer retention and profitability by identifying strategic opportunities to reduce waste, seamlessly on-board new business, manage compliance to Key Performance Indicators that allow the right to grow with your assigned accounts
• Follow the appropriate Salesforce, MH and Lean methodologies to execute the Lineage account management strategy with customers
• Focus on customer retention and satisfaction across all facilities and lines of business
• Conduct regular business reviews with assigned accounts and provide volume forecasts to operations business partners
• Expand areas of focus to global opportunities and growth with assigned customers
• Demonstrate keen collaboration and communication with functional leaders and executive management to identify, secure and onboard new customer opportunities

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director