Director, STK Communications

TKO•Los Angeles, CA

5d•$105,000 - $140,000

About The Position

The Director, STK Communications will lead the development and delivery of stakeholder communications for On Location’s LA28 Olympic and Paralympic Games hospitality program. The role ensures that partners and stakeholders receive clear, timely and consistent information throughout the planning, sales and delivery lifecycle. The Director will own communications for a broad stakeholder ecosystem, including Partners, Media Rights Holders (MRHs), Licensees, National Olympic Committees (NOCs), International Federations (IFs) and their stakeholders. The role translates evolving commercial, product and operational information into effective communications and maintains alignment across On Location, the Organising Committee for the Olympic and Paralympic Games (OCOG) and the International Olympic Committee (IOC). This position calls for strong editorial judgment, stakeholder communications experience and operational discipline, including the ability to manage multiple workstreams, simplify complex information and coordinate across commercial, marketing, product and Games stakeholders. The role may manage direct reports and/or temporary staff as assigned and supports Games-time communications and operations. It is expected to be based in the Los Angeles area, with travel as needed and extended hours during peak planning periods and Games-time operations.

Requirements

Bachelor’s degree in communications, journalism, marketing, public relations, business or a related field.
At least 7 years of relevant experience in stakeholder communications, corporate communications, editorial planning, marketing communications, partner communications or a related role.
Experience developing communications for sophisticated stakeholder groups in sports, live events, media, hospitality, entertainment or other complex environments.
Demonstrated ability to translate complex commercial, product and operational information into clear, audience-appropriate communications.
Strong editorial judgment and experience managing content calendars, message libraries, approval workflows and multi-channel communications.
Experience coordinating communications across multiple senior stakeholders and organizations.
Excellent written and verbal communication, editing, presentation and stakeholder management skills.
Strong organizational skills, attention to detail and ability to manage multiple high-priority workstreams and deadlines simultaneously.
Ability to work in a fast-paced, evolving environment where information, products and stakeholder requirements change regularly.
Proactive, collaborative and solutions-oriented approach, sound judgment and ability to navigate sensitive or high-visibility communications.
Adaptability with work schedules and availability to travel as needed, including domestic travel, occasional international travel and extended hours during peak planning periods and Games-time operations.
Ability to collaborate significantly with internal teams, partners, the OCOG, the IOC and other Games stakeholders from pre-Games planning through event execution.

Nice To Haves

Additional language skills, particularly Spanish and/or French; ability to support translations is an advantage.
Previous Olympic, Paralympic or other major international event experience.
Familiarity with the Los Angeles market and/or LA28 environment.
Experience with stakeholder portals, marketing automation, CRM or content management systems.
Experience coordinating communications across an event organizer, rights holder and commercial partner.

Responsibilities

Develop and oversee the content strategy for stakeholder communications relating to the LA28 hospitality program, ensuring messaging is accurate, clear, consistent and appropriate for each audience.
Lead communications across Partners, Media Rights Holders (MRHs), Licensees, National Olympic Committees (NOCs), International Federations (IFs) and their stakeholders.
Refine the editorial plan over the next 20 months in response to program milestones, stakeholder needs, product developments, commercial decisions and operational readiness.
Maintain alignment between On Location, the OCOG and the IOC on stakeholder communications, timing, messaging and approvals.
Own HRP content and operational topics involving STKs; maintain the Hospitality Request Portal (HRP) information library and ensure its content is current, structured, easy to navigate and aligned with approved communications.
Develop and manage HRP automated email content, including requirements, messaging, timing, audience segmentation and updates as the program evolves.
Coordinate with Marketing on disseminating marketing content to stakeholder audiences, ensuring appropriate timing, positioning, approvals and consistency with the wider communications plan.
Manage the integration of STK products and services across stakeholder communications, systems and relevant delivery touchpoints.
Coordinate with Product on communications about new products, product changes, availability, features and stakeholder impacts.
Coordinate with Commercial Strategy on updated sales rules and stakeholder guidance, translating changes into clear and actionable communications.
Manage the application of explicit branding guidelines across hospitality spaces and stakeholder-facing materials in accordance with OCOG and IOC branding agreements.
Manage and update STK trackers internally and in collaboration with tripartite external partners.
Use Airtable to manage STK trackers and tools, improving data quality, visibility and reporting for the STK Team.
Create and maintain communications calendars, editorial workflows, approval processes, message libraries, FAQs and other stakeholder engagement tools.
Partner with Sales, Hospitality, Ticketing, Operations, Technology, Legal, Finance and Games Delivery to gather, validate and communicate relevant information.
Maintain precision and attention to detail across iterations of copy, design and content.
Anticipate information gaps, potential confusion and stakeholder questions, and proactively develop content or recommendations to address them.
Advise leadership and cross-functional teams on audience needs, message clarity, sequencing and stakeholder impact.
Monitor stakeholder feedback and engagement to identify recurring questions, emerging issues and opportunities to improve communications and the HRP experience.
Support Games-time communications and updates, including time-sensitive information, operational notices and changes affecting stakeholder planning and delivery.
Manage direct reports and/or temporary staff as assigned, including coaching, workload management and performance oversight.