Director Station Operations
About The Position
The Director of Station Operations oversees all aspects of station operations, including passenger services, baggage handling, ground support, and fueling where applicable. This leadership role is responsible for ensuring safe, compliant, and efficient airport operations while supporting financial performance, operational excellence, and customer satisfaction. The Director works with airline customers, airport authorities, regulatory agencies, and internal departments to achieve operational goals and uphold PrimeFlight’s safety and service standards. The role includes leading operational teams, establishing performance expectations, managing station budgets and resources, reviewing operational and financial results, and driving continuous improvement. The Director also supports safety initiatives, regulatory compliance, emergency response, employee training, station growth, and upkeep of airport facilities, equipment, and assets. The position works in an office environment with frequent presence on the operational floor. The role may require any shift, including nights, weekends, and holidays, within a 24/7 operation.
Requirements
- Must be 18 years of age or older.
- Must be eligible to work in the United States.
- Ability to read, write, speak, and understand English, including written documents.
- Must have reliable transportation.
- Strong leadership and team management experience in airport or aviation operations.
- Ability to apply logic and understanding to carry out written, oral, or diagram-based instructions.
- Strong proficiency in Microsoft Word, Excel, PowerPoint, and email.
- Demonstrated problem-solving, customer service, interpersonal communication, and oral communication skills.
- Ability to work any shift, including nights, weekends, and holidays, as required in a 24/7 operation.
- Ability to perform the essential requirements satisfactorily, with reasonable accommodation available for individuals with disabilities.
Responsibilities
- Oversee station operations, including passenger services, baggage handling, ground support, and fueling where applicable.
- Develop and implement strategies for efficient and safe airport station operations.
- Lead operational managers and frontline staff, setting goals and performance expectations.
- Ensure compliance with FAA, TSA, DOT, airport authority, and company regulations and safety standards.
- Promote and support Safety Management System (SMS) initiatives and the company’s safety culture.
- Coordinate with airline partners, government agencies, and other stakeholders.
- Monitor operational processes and implement improvements to increase efficiency and service quality.
- Oversee station budgeting, financial planning, and resource allocation.
- Analyze operational and financial reports, track KPIs, identify trends, and implement corrective actions.
- Lead emergency response and crisis management during operational disruptions.
- Implement training programs to enhance employee skills, safety awareness, and service performance.
- Foster a customer-focused culture and positive passenger experience.
- Collaborate with other departments to improve cross-functional workflows and communication.
- Lead strategic planning to support station growth and operational scalability.
- Ensure proper maintenance and upkeep of airport facilities, equipment, and assets.
- Perform additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
