RV Station Operations Manager

Roadsurfer•Miami, FL

1d•$25 - $30•Onsite

About The Position

The selected Station Manager will be the captain of the ship, owning the day-to-day operations of the Miami station. This role involves leading the team, ensuring the fleet is in top shape, and guaranteeing customer satisfaction. The Station Manager will also be responsible for tracking quality scores, analyzing performance data, and making smart, cost-conscious decisions to optimize station performance. This position requires managing both people and processes in a fast-paced environment, suiting someone with a startup mindset. Collaboration with Maintenance & Repair, Logistics, Operations, Finance, and HR is essential for improving the customer experience across roadsurfer North America. The role is guided by core values: Trustety, Customer At Heart, Fully Hands On, Own Your Ship, and Free Hugs.

Requirements

High school diploma required.
At least 3+ years of relevant experience in a managerial role — car rental, tourism, or hospitality preferred.
A data-driven mindset: comfortable reading KPIs, spotting trends, and making decisions backed by numbers.
Intermediate to Advanced knowledge of OSHA, Microsoft Office and wage & hour labor laws.
Experience leading and building high-performance teams.
Resilient problem-solving abilities and highly organized.
Strong written/verbal communication skills in English to interact effectively with a global customer base.
Must be authorized to work in the United States; sponsorship is not available for this role.
Must be 21+ with a valid in state driver's license and clean driving record.
Must complete OSHA certifications within 90 days of hire.
Candidates must present and maintain a clear motor vehicle record and successfully pass a background check.
Must have availability to travel for Station Life training.

Nice To Haves

A bachelor's degree in business administration or similar is strongly desired.
Bachelor’s degree in Business Management or a similar field strongly preferred.

Responsibilities

Autonomously lead and establish station operations, collaborating closely with headquarters to manage day-to-day activities on-site.
Implement existing standards and processes while contributing ideas to improve vehicle returns, handovers, and preparation.
Maintain constant communication with international teams to ensure ongoing optimization across all roadsurfer locations.
Own the station's Service Quality Score (SQS) — roadsurfer's core KPI that measures customer experience through post-rental surveys.
Monitor and act on Fleet Care Quality (van cleanliness and technical condition) and Customer Care Quality (staff friendliness and pickup wait times).
Analyze performance data and trends to identify gaps and implement strategies to achieve and maintain target SQS.
Motivate and guide the on-site team, including onboarding, task planning, and quality control.
Manage a team structure with both Core Team members (year-round) and a Flex Team (seasonal) for peak season support.
Build staffing plans that balance full operational coverage with cost efficiency and service quality.
Source and recruit talent to build and maintain a high-performing station team.
Oversee the local vehicle fleet for rental: documentation, maintenance, cleanliness, and coordination with local service partners.
Ensure every van leaving the lot meets roadsurfer's standards.
Advise customers on campers and deliver a friendly, efficient check-in and check-out experience.
Support the roadsurfer Customer Success Team with on-road support via calls or emails during non-peak seasons.