Director Sr, Business Development

FM Industries•Fremont, CA

8h•Onsite

About The Position

FM Industries is a premier manufacturing solutions provider specializing in build to print, precision machined components, anodizing, and engineered thermal spray coatings. We provide customers leading-edge support from prototype to production. This strategic, hands-on customer leader role is responsible for the overall management, health, and growth of FMI’s largest and most complex customer relationships with a highly successful Fortune 500 company. The position serves as the primary executive interface for all operational, commercial, and strategic matters, ensuring FMI delivers exceptional performance across quality, delivery, responsiveness, and collaboration. This role leads cross-functional alignment across multiple FMI facilities, drives escalation management, and champions the voice of the customer throughout the organization.

Requirements

Bachelor’s degree in Supply Chain, Business, Engineering, or related field; or equivalent combination of education and experience.
10+ years of experience in customer-facing, operations-driven, or supply-chain-focused roles supporting complex manufacturing environments.
Must be highly skilled in executive communication, data-driven decision-making, and mentoring high-performing teams.
Demonstrated success managing large, strategic customer accounts
Excellent verbal, written, and interpersonal communication skills.
Proficient in Microsoft Office (Excel, Word, Outlook).

Nice To Haves

Semiconductor industry experience strongly preferred.
Semiconductor industry or other manufacturing experience preferred.

Responsibilities

Own and grow strategic customer relationships
Serve as the executive sponsor for key accounts, building trusted, long-term relationships at senior client levels to drive retention, satisfaction, and expansion.
Develop and execute strategic account plans
Create and maintain multi-year account strategies aligned to client business goals, identifying growth opportunities, risks, and measurable success outcomes.
Drive revenue growth and account expansion
Lead initiatives to increase wallet share through renewals, upsells, cross-sells, and new business opportunities within existing strategic accounts.
Coordinate cross-functional delivery
Partner with sales, operations, product, finance, and leadership teams to ensure seamless execution, issue resolution, and consistent value delivery to clients.
Monitor account performance and health
Track KPIs such as revenue, margin, satisfaction, and retention; proactively address challenges and ensure strategic accounts remain profitable and engaged.
Act as voice of the customer internally
Represent strategic account needs and insights to internal stakeholders, influencing roadmap priorities, service enhancements, and go-to-market strategies.