Director Specialty Pharmacy Home Delivery & Fulfillment

Banner Health • Phoenix, AZ

3d

About The Position

The Director Specialty Pharmacy Home Delivery & Fulfillment leads and oversees operational activities for Specialty, Home Delivery, and Central Fill Pharmacy Services. The role is the pharmacist-in-charge for the central pharmacy location and oversees pharmacy operations in collaboration with system and service-line leadership. It ensures compliance with applicable accreditation standards, federal and state laws and regulations in every state where the pharmacy is licensed, and approved policies and procedures. The director plans, directs, monitors, and evaluates central fill and dispensing services and collaborates with specialty and retail pharmacy leaders to optimize operations.

The director is responsible for staffing, workforce planning, recruiting, hiring, retaining, scheduling, supervising, and developing pharmacy employees; maintaining productivity; and supporting staff training and performance. The position also oversees quality assurance and improvement, financial performance, inventory, budgets, pharmacy-based revenue cycle functions, customer experience, medication use, and pharmacy information systems. It works with internal and external stakeholders to support patient care, pharmacy goals, strategic initiatives, and business continuity. This is a salaried, Monday–Friday day-shift position based in Chandler, Arizona.

Requirements

• Degree in Pharmacy from an accredited College of Pharmacy.
• Current and unrestricted pharmacy licensure in the state of practice within 90 days of hire; licensure in additional states may be required.
• Arizona incumbents must provide the Arizona Board of Pharmacy Wallet Card at hire.
• Five years of experience in a retail, specialty, or mail order pharmacy, or similar setting.
• Previous supervisory experience.
• Good organizational, problem-solving, and computer skills.
• Good written and verbal communication skills for interacting with staff, physicians, patients, and other contacts.
• Ability to use reference tools to evaluate patient care and answer customer questions.
• Knowledge of computer software, particularly medication management information system software, Microsoft applications, and automated dispensing systems.
• Knowledge and skills necessary to provide care appropriate to the ages of the patients served.

Nice To Haves

• Post-graduate degree in business or health administration.
• Additional related education and/or experience.

Responsibilities

• Serve as pharmacist-in-charge for the central pharmacy location and oversee operational elements in collaboration with system and service-line leadership.
• Maintain compliance with departmental and organizational policies, federal and state laws, and accreditation standards through policies, procedures, staff training, and audits.
• Lead pharmacy quality assurance and improvement efforts, including serving as Chair of the Quality Council.
• Manage staffing, inventory, operational efficiency, pharmacy-based revenue cycle functions, and budgets to support financial performance.
• Manage relationships with the retail pharmacy service line to optimize central fill services across the enterprise.
• Promote patient, customer, and consumer relations to deliver an excellent pharmacy experience.
• Recruit, hire, onboard, develop, schedule, supervise, and evaluate pharmacy staff; participate in personnel actions and maintain proficiency in pharmacist and technician workflows.
• Participate in planning, implementing, maintaining, and evaluating pharmacy information systems; coordinate with vendors and internal IT teams.
• Develop and maintain a business continuity plan to protect patient care and medication supply during system failures or natural disasters.
• Provide leadership to direct reports and pharmacy staff, and collaborate with prescribers and community stakeholders to meet goals and resolve patient-related issues.
• Contribute to pharmacy goals, strategic planning, business development initiatives, and cross-departmental programs.
• Oversee medication selection, procurement, storage, dispensing, and monitoring.
• Ensure appropriate staffing models, schedules, and workforce planning to meet service demands.

Benefits

• Option to participate in a variety of health, financial, and security benefits.
• May be eligible for the Management Incentive Program as part of the Total Rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director