Director, Special Projects - Service Line

Emory • Atlanta, GA

4d

About The Position

The Director of Special Projects - Service Line is a leadership role supporting and standardizing non-financial business and operational functions across the service line’s hospitals and clinic infrastructure. Working alongside the service line executive team, the Director helps support quality patient care, financial success, and service-line growth.

The role involves gathering, organizing, and analyzing data that may inform significant decisions; coordinating leadership projects and initiatives; developing project plans and timelines; and providing updates to relevant stakeholders. The Director also prepares communications in response to inquiries from staff, patients, families, and community members, develops presentations and communications for broader distribution in partnership with leadership, and leads task forces on topics of significance to Emory Healthcare.

The position may support a broad range of clinical operations and adjacent activities, including practice and hospital operations optimization, access improvement, onboarding, patient experience, scheduling, precertification, clinical protocol development, quantitative analysis, recruiting processes, quality programs, workflows, dashboards, staff retention plans, clinical metric management, quality-score reporting, project management, and ad hoc reporting.

Requirements

• Master’s degree in Business Administration, Healthcare Administration, Public Health, or Public Administration.
• At least 5 years of progressive healthcare experience in a system, inpatient, or practice setting.
• Participation in a healthcare internship, fellowship program, or residency during or after degree attainment.

Responsibilities

• Collect, organize, and analyze data that may inform significant decisions.
• Coordinate projects and initiatives on behalf of leadership.
• Develop project plans, maintain timelines, and provide frequent updates to relevant individuals and stakeholders.
• Prepare responses to inquiries from staff, patients, families, or community members on behalf of leadership.
• Develop presentations and communications for broader distribution in partnership with leadership.
• Lead task forces on topics of significance to Emory Healthcare.
• Support practice operations optimization and hospital operations optimization.
• Support access improvement, practice onboarding, patient experience improvement, and schedule optimization.
• Support precertification management and clinical protocol development.
• Provide non-financial quantitative support and analysis.
• Support recruiting process development and implementation.
• Support quality programs and workqueue or workflow improvement.
• Develop and manage dashboards.
• Manage staff retention and action plans.
• Measure and manage ambulatory non-financial, SOUP, and clinical metrics.
• Support clinical quality-score reporting and improvement.
• Manage projects and provide ad hoc ambulatory and hospital reporting support.

Benefits

• Comprehensive health benefits that start on day one.
• Student loan repayment assistance and reimbursement programs.
• Family-focused benefits.
• Wellness incentives.
• Ongoing mentorship, development, and leadership programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director