Director, Special Projects - Service Line

Emory Healthcare•Atlanta, GA

11h

About The Position

The Director of Special Projects Service Line is a leadership role supporting and standardizing key non-financial business and operational functions for the Service Line across hospitals and clinic infrastructure. Working alongside the service line executive team, the director supports quality patient care, financial success, and service line growth. The role includes collecting, organizing, and analyzing data that may inform significant decisions; coordinating leadership projects and initiatives; developing project plans and timelines; and providing updates to relevant individuals and constituents. The director also prepares responses to inquiries from staff, patients, families, and community members on behalf of leadership, develops presentations and communications for broad release in partnership with leadership, and leads task force groups on significant topics. The position may support a broad range of clinical operations and operations-adjacent activities, including practice and hospital operations optimization, access improvement, onboarding, patient experience, schedule optimization, pre-certification management, clinical protocol development, quantitative analysis, recruiting processes, quality programs, workflow dashboards, staff retention plans, ambulatory and clinical metric management, clinical quality reporting, improvement projects, and ad hoc ambulatory and hospital reporting.

Requirements

Master's degree in Business Administration, Healthcare Administration, Public Health, or Public Administration.
At least 5 years of progressive healthcare experience in a system, inpatient, or practice setting.
Participation in a healthcare internship, fellowship program, or residency during or after degree attainment.

Responsibilities

Collect, organize, and analyze data that may inform significant decisions.
Coordinate work related to projects and initiatives on behalf of leadership.
Develop project plans, maintain timelines, and provide frequent updates to pertinent individuals or constituents.
Prepare communications responding to inquiries from staff, patients, families, or community members on behalf of leadership.
Develop presentations and communications on a variety of topics for mass release in partnership with leadership.
Lead task force groups on significant topics.
Support practice operations optimization and hospital operations optimization.
Serve as an access improvement liaison and support practice onboarding.
Support patient experience improvement and schedule optimization.
Support pre-certification management and clinical protocol development.
Provide non-financial quantitative support and analysis.
Develop and support recruiting processes and quality programs.
Develop and manage workqueue/workflow improvement dashboards.
Manage staff retention and action plans.
Measure and manage ambulatory non-financial, SOUP, and clinical metrics.
Report clinical quality scores.
Manage improvement projects.
Provide ad hoc ambulatory and hospital reporting support.