Director, Solutions Onboarding

Faro Health Inc.•New York, NY

3d•$187,000 - $205,000•Remote

About The Position

The Director, Solutions Onboarding leads a team of onboarding specialists and data associates with a clear mission: delivering hands-on platform training that empowers customers to use the Faro Platform independently and to its full potential. This role is focused on training and enablement. You will draw on a strong clinical background to understand customer workflows and translate them into effective training experiences, ensuring customers develop the skills and confidence to operate the platform on their own.

Requirements

Bachelor’s degree required, preferably in physical or life science or statistics discipline
10+ years of experience in clinical research or drug development, with sufficient protocol-level knowledge to understand and contextualize customer workflows; prior experience as a Clinical Scientist, Clinical Program Manager, Study Manager, CRA, CTM, or Data Manager at a sponsor, CRO, or clinical site is preferred
Experience designing or delivering clinical training programs or user enablement initiatives; familiarity with instructional design principles is a plus
Demonstrated ability to create externally facing, end-user system training artifacts (e.g., user guides, how-to videos, quick reference cards, FAQ documents) and directly train end users on software platforms
5+ years experience managing teams
Familiarity with clinical trial technologies (e.g., EDC, IRT, CTMS, ePRO, eCOA, eConsent, TMF) and regulatory requirements, sufficient to understand and contextualize customer workflows during training

Nice To Haves

Familiarity with instructional design principles is a plus

Responsibilities

Leverage deep understanding of clinical development from protocol design and development to trial execution to ensure training sessions are contextually relevant and resonate with customer end users across a variety of therapeutic areas and study designs
Lead workshops with customer user groups (Clinical Scientists, Clinical Operations, Data Management, and Medical Writers) with a focus on end user training for self-sufficiency, empowering customers to independently leverage the Faro Platform
Develop and maintain training and self-service artifacts for clients based on how they will use the software; working with the Product Experience team for consistency across client enablement
Beta test new platform features from the end user lens and provide structured feedback to the Product team to inform the roadmap, leveraging your professional clinical trial experience to draw conclusions in context of using the Faro solutions
Manage and develop a team of Solutions Onboarding Specialists/Managers, who deliver platform training and support customer onboarding and adoption; and Data Associates, who support the accurate configuration and labeling of clinical content within the Faro Platform