Director of Enterprise Onboarding

AdCellerant•Denver, CO

1d•$90,000 - $110,000•Remote

About The Position

The Director of Enterprise Onboarding is responsible for leading and optimizing the partner onboarding experience, ensuring successful implementation, adoption, and long-term growth of strategic partnerships. This role oversees onboarding programs for enterprise partners, develops scalable enablement strategies, and collaborates cross-functionally with Product, Engineering, Operations, and Sales leadership to deliver a seamless onboarding journey. The ideal candidate is a strong people leader, process builder, and relationship manager who can balance operational excellence with strategic partner engagement. This individual will drive onboarding effectiveness, accelerate time-to-value, and ensure customers are positioned for long-term success and growth.

Requirements

5+ years of experience leading and developing high-performing teams in a fast-paced, growth-oriented environment.
Demonstrated success managing enterprise customer onboarding programs, implementations, or strategic partner enablement initiatives.
Experience working with complex enterprise customers, including executive stakeholders and cross-functional decision-makers.
Proven track record of developing scalable onboarding processes, frameworks, and operational best practices.
Ability to influence and drive alignment across multiple departments and levels of the organization.
Experience leading organizational change, managing competing priorities, and driving process improvements.
Strong understanding of digital advertising platforms and ecosystems, including but not limited to The Trade Desk, Google, and Meta.
Exceptional verbal, written, and presentation skills, with the ability to communicate effectively with executive leadership, customers, and internal stakeholders.
Strong consultative, relationship-building, and problem-solving skills, with the ability to manage escalations and navigate complex business challenges.
Demonstrated commitment to fostering a culture of accountability, collaboration, and customer-centricity.
Currently legally authorized to work in the United States on a full-time basis.

Responsibilities

Lead and oversee the end-to-end partner onboarding process, ensuring a consistent, high-quality experience for new Enterprise partners.
Develop, implement, and continuously improve onboarding strategies, workflows, and best practices.
Establish performance metrics and reporting to measure onboarding effectiveness, partner readiness, and adoption.
Manage onboarding initiatives for enterprise-level partnerships, including customized implementation plans and training programs.
Design and deliver tailored training that ensure partners fully understand company processes, platform capabilities, and digital solutions.
Serve as a trusted advisor during onboarding, helping partners achieve successful adoption and measurable business outcomes.
Partner closely with Product, Engineering, Operations, and Business Development teams to ensure seamless onboarding execution and issue resolution.
Act as the primary liaison between onboarding teams and internal stakeholders to align priorities, timelines, and partner expectations.
Identify process gaps and advocate for enhancements that improve onboarding efficiency and partner outcomes.
Collaborate with Sales and Business Development leadership to support partner growth, engagement, and retention strategies.
Gather and analyze partner feedback to identify trends, opportunities, and areas for improvement.
Provide actionable insights and feedback to the Product team to enhance software functionality, usability, and overall partner experience.
Champion a customer-centric approach to onboarding and partner success across the organization.
Focus on Key Performance Indicators to track success, such as partner adoption and software utilization