Director, Onboarding Implementation

BlackRock•New York, NY

3d•$195,000 - $270,000•Hybrid

About The Position

Client Implementation is part of the Client Experience Delivery (CXD) organization, one of the two functions that comprise the Client Services and Solutions (CSS) group within Technology and Operations. Operating with a client-first mindset, the Client Implementation team is responsible for onboarding new client portfolios and managing change events across existing client portfolios. As part of the onboarding process the team co-ordinates activities across a wide range of BlackRock teams including investment teams, sales teams and Tech & Ops functions. The AMRS Head of Client Implementation will lead a team of around 20 implementation managers who are based in Atlanta, New York and San Francisco. In 2025 the team onboarded approximately 400 new portfolios and managed around 3000 change events. New mandates range from large complex solutions for clients comprising multiple investment strategies and asset classes to simpler mandates involving a single investment team. Change activities range from simple portfolio changes to complex mandate restructurings. To support this broad range of activities, implementation managers in the team range from Analyst to Director level.

Requirements

Broad business knowledge with the ability to balance risk management, process efficiency and complex client requirements.
Strong stakeholder management, capable of building and leveraging relationships.
Recognizing and managing the competing factors of delivering bespoke client solutions and enhanced client service with managing risks and building scale and efficiencies across stakeholder teams.
People and team leadership, particularly during periods of business change and team transformation.
Ability to drive consensus in challenging environments.

Responsibilities

As a member of the CXD regional leadership team in the AMRS build a strong partnership across the Client Implementation, Contracting and Client Experience Management teams in CXD, fostering collaboration to deliver an exceptional onboarding experience to clients.
Demonstrate a client-first mindset with the ability to help the team problem-solve for complex mandates and clients who are increasingly looking to do more with BlackRock.
Build strong relationships with sales leaders across the channels, so business pipelines and channel priorities are understood, and the implementation team is structured and positioned to support these.
Build a flexible organizational model that promotes career development and enables the team to respond effectively to changing business needs.
Build a culture of proactivity and influence within the team. For example, applying a commercial lens when prioritizing work and addressing complexity and bespoke requests.
Empower the team to optimize or transform processes.
Embrace the technology transformation underway and equip the team with the skills they will need to succeed as the technical landscape evolves and their roles evolve.
Ensure key risk controls and best practices are followed consistently across the team.