Director, Solutions Engineering

ROLLER • Austin, TX

21h • Remote

About The Position

ROLLER is looking for a Director of Solution Engineering to lead and scale our Americas SE team. This is a senior leadership role at the intersection of people, process, and revenue — responsible for ensuring our SE function operates as a high-performing, sales-aligned engine across SMB, Mid-Market, and Enterprise segments.
You will lead a team of Solution Engineers, partnering closely with Americas Sales Leadership to drive pipeline quality, accelerate deal velocity, and position ROLLER's platform compellingly at every stage of the sales cycle. This role demands both a strategic leader and a hands-on builder — someone who brings rigorous process discipline, technical credibility, and a genuine passion for developing people.

Requirements

• High appetite for Technology and AI and a natural curiosity for how it can transform your work.
• Comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
• Experience defining and securing endorsement of complex solutions spanning multiple business units and programs.
• Experience organizing and managing a team
• Excellent organisation, communication and negotiation skills.
• Capability to facilitate and foster stakeholder relationships.
• Complete a Bachelor's Degree in Economics, Technology, Communications, or other relevant field.
• A minimum of 7+ years of professional experience including a minimum of 3+ years with direct leadership experience (required)
• Experience using: Jira, Microsoft SQL Server, Swagger Editor, Postman, Databricks, BigQuery, Looker, Tableau, Salesforce & Hubspot
• Proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Responsibilities

• Coach, manage, and develop a team of 5-7 Solution Engineers across the Americas region
• Build a high-performance SE culture grounded in accountability, curiosity, and continuous improvement
• Attract, hire, and onboard top SE talent as the team scales
• Partner closely with Americas Sales Leadership to align SE strategy, resourcing, and engagement across SMB, Mid-Market, and Enterprise segments
• Lead from the front on strategic deals — driving discovery, delivering tailored demonstrations, and navigating complex technical evaluations
• Work alongside sales teams to understand prospect requirements, shape optimal solutions, and advise on the most effective path to value
• Track and report on regional SE performance, including pipeline quality, win/loss reviews, and product feedback loops
• Design and own the Americas SE engagement model — from qualification through proof of concept to handoff — ensuring consistency and quality at every stage
• Build repeatable demo frameworks, technical playbooks, and segment-specific enablement assets
• Define and track KPIs for the SE team; use data to identify gaps, drive continuous improvement, and report outcomes to leadership
• Ensure all solutions reflect best practice and are tightly aligned to customer requirements
• Act as the voice of the field to Product — translating prospect feedback, feature gaps, and competitive intelligence into actionable product insights
• Liaise with Product Managers to ensure customer requirements inform the roadmap
• Partner with Engineering and Customer Success to explore solutions and ensure seamless post-sale handoffs
• Stay abreast of market trends, competitor landscapes, and emerging platform capabilities

Benefits

• Competitive compensation and benefits aligned to the level of ownership we expect.
• ROLLER Recharge days to celebrate and recharge once we’ve hit our goals
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager