Director, Solutions Architecture

SoundHound AI

11h•Remote

About The Position

The Director, Solutions Architecture is a strategic people leader responsible for building, scaling, and leading a high-performing Solutions Architecture team at SoundHound. This role is pivotal in driving the success of Proof of Concept (POC) and Pilot engagements, ensuring that SoundHound’s AI solutions are expertly positioned, validated, and adopted by enterprise customers. The Director will partner closely with Sales, Product, Engineering, and Customer Success to deliver innovative, customer-centric solutions that align with SoundHound’s business objectives and core values. This leader will shape the vision and execution of technical pre-sales, foster a culture of excellence and learning, and ensure the team is equipped to support complex, high-impact customer engagements.

Requirements

15+ years in Solutions Architecture, Pre-Sales Engineering, or related technical leadership in enterprise environments.
Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s preferred).
Strong technical background in Voice AI, Conversational AI, Cloud Platforms, APIs, and systems integration.
Deep expertise in designing and successfully delivering complex enterprise Proof of Concepts (POCs) and Pilots.
Proven experience building and leading high-performing technical teams, ideally in high-growth SaaS or AI companies.
Strategic thinker capable of linking technical solutions directly to business goals and customer needs.
Experience developing and optimizing pre-sales processes, tools, and metrics.
Exceptional presentation and stakeholder management skills, with comfort presenting to C-level executives.
Willingness to travel as needed for customer and team engagements.

Responsibilities

Oversee the creation and delivery of high-quality technical demos, presentations, and pilot engagements.
Act as the senior expert and escalation point for complex technical challenges.
Create and refine the playbooks for technical pre-sales, solution discovery, and customer validation.
Work closely with Sales, Product, Engineering, and Customer Success to translate customer needs into winning technical solutions and ensure smooth knowledge sharing.
Represent the Solutions Architecture team in leadership meetings and help shape the organization's broader strategy.
Define and track metrics (KPIs) to measure POC/Pilot success, team effectiveness, and customer satisfaction.
Hire, mentor, and grow a team of Solutions Architects.
Build a team culture focused on innovation, accountability, and continuous learning in line with SoundHound’s values.