Director, Solutions Architecture

Cushman & Wakefield

About The Position

The Director of Solutions Architecture is a senior leadership role responsible for leading the development of technical, operations-focused solutions in response to client RFPs, renewals, and strategic pursuits. This role reports directly to the Vice President of Solutions Architecture and manages a team of Solution Architects. This is not a software engineering or IT role - it is focused on designing and costing services related to facilities and integrated facilities services grounded in operational realities such as workloads, staffing models, maintenance programs, and production environments. The Director will play a critical role in advancing the organization’s solutioning capabilities by delivering data-driven, quantitative solutions and building repeatable processes, tools, and standards that improve quality, consistency, and win rates across key verticals including life sciences, manufacturing, and logistics.

Requirements

Bachelor’s degree, preferably in Engineering, Operations, Supply Chain, or related field
10+ years of experience in facilities, facility services, facilities management, or related operational environments
Experience developing technical, operations-based solutions for RFPs and complex service engagements
5+ years of experience leading or mentoring technical or solutioning teams
Strong expertise in Workload analysis and staffing model development
Strong expertise in Maintenance strategies and operational design
Strong expertise in Quantitative modeling and data-driven decision-making
Demonstrated ability to build structured, repeatable processes and tools

Nice To Haves

Experience in Manufacturing / production maintenance
Experience in Logistics / distribution environments (including MHE systems)
Experience in Life sciences / regulated environments
Familiarity with CMMS / EAM systems
Lean, Six Sigma, or reliability engineering experience
Advanced degree (MBA or technical discipline)

Responsibilities

Lead, coach, and develop a team of Solutions Architects, fostering a high-performance, solution-oriented culture
Provide hands-on guidance on complex pursuits and technical solution development
Build team capabilities in quantitative modeling, operational design, and vertical expertise
Establish clear expectations, performance standards, and career development pathways
Lead the design of solutions for RFPs and client pursuits, including: Workload assessments and demand modeling
Lead the design of solutions for RFPs and client pursuits, including: Staffing strategies and labor optimization
Lead the design of solutions for RFPs and client pursuits, including: Maintenance program design (preventive, predictive, reliability-centered)
Lead the design of solutions for RFPs and client pursuits, including: Equipment planning, including MHE (Material Handling Equipment) in logistics environments
Lead the design of solutions for RFPs and client pursuits, including: Mobile Maintenance & Engineering (routes, drive times, billable rates, etc.)
Translate client requirements into practical, executable, and cost-effective operating models
Ensure solutions are aligned with operational feasibility, service delivery models, and margin targets
Develop and oversee data-driven, quantitative models to support solution design and pricing
Leverage industry-standard benchmarks, analytics, and data insights to inform staffing, cost structures, and performance expectations
Partner with costing teams to validate assumptions and ensure financial accuracy
Use analytics to differentiate solutions and improve competitiveness
Design and implement standardized solutioning processes, frameworks, and methodologies
Develop repeatable tools, templates, and key documents to improve efficiency and consistency across pursuits
Continuously refine the solutioning approach based on lessons learned, win/loss insights, and market trends
Drive innovation in how solutions are structured, modeled, and presented
Partner closely with Business Development, Operations, and Costing to align on pursuit strategy and solution design
Act as a key stakeholder in pursuit planning, strategy sessions, and client engagement activities
Ensure alignment between solution design and operational execution capabilities
Communicate complex technical solutions in a clear, compelling manner to both internal and external stakeholders
Participate in client meetings, site walkthroughs, and solutioning workshops
Support presentations and proposal defenses with a strong technical and operational narrative
Build credibility with client stakeholders, including operations and engineering leaders