Director, Solutions Architect

NVIDIA•Santa Clara, CA

3d•Onsite

About The Position

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Join our team and discover how you can build a lasting impact on the world. Are you ready to push boundaries and lead innovative initiatives? Join NVIDIA, a company leading computer graphics, PC gaming, and accelerated computing. As we enter the new era of AI, our Solutions Architecture team in Santa Clara, CA, is looking for a Director to advance our partner and customer success operations. This is your opportunity to work with world-class technology and a highly skilled team to develop groundbreaking solutions!

Requirements

BA degree or equivalent experience.
12+ overall years of experience developing and leading partner success programs on a global scale.
More than 5 years of experience leading a team with demonstrated success in operating efficiently within a complex, matrixed organization.
Experience in driving customer success through a partner-led model.
Knowledge of telemetry, sentiment, NPS, CSAT, and value metrics for assessing partner and customer success.
A passion for getting things done in a dynamic sales and technology environment.
Established skill in delivering insightful direction, approaching challenges strategically, and expressing vision proficiently in both written and oral forms.

Nice To Haves

Demonstrated capability to collaborate across multiple departments in a complex organizational structure.
Strong interpersonal skills with the ability to prioritize and multitask easily with limited supervision.

Responsibilities

Develop a framework to measure and drive the readiness success of NVIDIA’s OEM, NCP and CSP community.
Work with the partner team, certification team, and other departments to build a uniquely NVIDIA approach.
Ensure our partners have the right training and skills to support their customers.
Establish close working relationship with our professional services team to ensure smooth deployments and collaborations with our partners.
Collaborate with colleagues on core partner success management efforts, including success priorities, strategies, engagement paths, automation streams, health scores, and reporting.
Build and maintain reports and dashboards to support key customer success indicators and partner health metrics.
Report on these indicators to ensure our partner success initiatives are on track.