Director, Solution Consulting

ServiceNow•Vienna, VA

3d•$194,100 - $320,250

About The Position

The Director, Solution Consulting leads a motivated, highly skilled team supporting innovation cycles in the partner ecosystem and developing vertical and horizontal value-based solutions. The role leads pre-sales solution architects who deliver business strategy and thought leadership for ServiceNow and its ecosystem, driving cross-industry solution development and go-to-market strategies with partners. The director develops team members in line with business needs and individual professional goals, builds a recruiting pipeline, assigns resources to solution development and demand-generation efforts, and evaluates team performance and resource alignment. The position also manages day-to-day team operations, including scheduling conflicts, expense review and approval, activity reporting, and commissions.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
At least 7 years of experience building or leading pre-sales or professional services organizations; partner-aligned organizations are preferred.
At least 7 years of experience with standard approaches to coaching, mentoring, and managing senior-level professionals.
Ability to collaborate and interact with enterprise architects, technical architects, offering managers, directors, vice presidents, and C-suite executives.
Ability to motivate and inspire a growing team of solutions architects.
Strong internal matrix leadership and relationship-building abilities with cross-functional counterparts.
Ability to prioritize resources and broker internal compromise to achieve the best outcomes across competing priorities.
Ability to communicate concepts logically and clearly to technical and non-technical audiences.
Experience with project problem diagnosis, solution development, client communications, facilitating decision-making, documentation, expectation management, and team leadership.
Experience working with service providers, outsourcers, and global system integrators.
Ability to connect strategic market outcomes with ServiceNow technology and the financial rationale of improved margins, agility, and growth through the Now Platform and partner ecosystem.
Ability to manage change and ambiguity with an action-oriented approach and thrive in a dynamic environment.

Nice To Haves

Experience building or leading partner-aligned pre-sales or professional services organizations.

Responsibilities

Lead a team of pre-sales solution architects delivering business strategy and thought leadership for ServiceNow and its partner ecosystem.
Drive cross-industry solution development and go-to-market strategies with partners.
Develop team members in accordance with business demands and their individual professional goals.
Develop and maintain a recruiting pipeline to address future business demands.
Assign resources to joint solution-development opportunities and evaluate progress against goals.
Assign resources to marketing and other demand-generation efforts.
Regularly evaluate team members using direct observation, peer feedback, and sales feedback.
Ensure effective resource alignment and utilization of skills within the assigned region.
Manage day-to-day activities, including resource scheduling conflicts, expense review and approval, activity reporting, and commissions.
Mobilize teams for large partner transformation opportunities to pursue promising monetization opportunities and accelerate partner outcomes and market penetration.