Director, Software Engineering

Chewy • Boston, MA

1d

About The Position

Our Opportunity At Chewy, it is our mission to be the most trusted and convenient destination for pet parents and partners – vets and service providers – everywhere. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers! We are seeking a forward-thinking Director of Software Engineering to lead our Storefront and Mobile CX organization, with strategy, architecture, and execution of mobile-first initiatives, overseeing the development of Web, native, and hybrid mobile applications. This role requires a hands-on technical leader with demonstrated full-stack web and mobile expertise and drive teams through the entire mobile and web development lifecycle, ensuring delivery excellence in a fast-paced, results-driven, and highly collaborative environment. This role is suited for a leader who thrives on impact, communicates effectively, and is dedicated to developing individuals while delivering world-class Customer Experience Platforms.

Requirements

• Proven full-stack leadership in building and scaling storefront and hybrid mobile applications, with expertise in Responsive and “Mobile First” design for optimized mobile web experiences.
• Strong experience with web and Mobile frameworks for responsive, mobile-friendly web interfaces.
• Demonstrated ability to design and implement mobile-centric UX/UI experiences that align with platform-specific design standards
• Demonstrated ability to deliver a high-quality CX experience that delivers business results
• Must be a results-oriented, problem solver, analytical, and visionary thinker
• Strong interpersonal and communication skills; comfortable presenting and consulting with all levels in a proactive and collaborative manner
• Ability to work well through ambiguity, confidence in making tough calls, and leading through adversity with a sharp focus on the right outcomes.
• A strong technology background coupled with experience in making the right tradeoffs that balance the short and long-term
• Outstanding verbal and written communication skills, ability to work and effectively communicate with senior Leadership, and engineering tech leaders.
• Minimum 15+ years of experience in building CX Experience in mobile and web technologies
• 10+ years of experience working with Product and CX Design & research, identifying their requirements and working with them to provide solutions that enable the business
• Experience managing both managers and senior engineering talent across cross-functional teams.
• Startup experience with the ability to thrive in fast-paced, flat organizational structures.
• BS or MS in Computer Science or a related field.
• Modest travel may be required.

Nice To Haves

• Prior experience in the e-commerce industry.
• Hands-on experience with Amazon Web Services (AWS).

Responsibilities

• Define and drive the web and mobile Technical platform vision – Establish a culture of technical excellence, innovation, and collaboration.
• Drive Technical Excellence: Provide hands-on technical leadership while influencing architecture, development practices, and operational standards across the organization.
• Lead and grow a high-performing team – Recruit, mentor, and develop engineering leaders and individual contributors, fostering a sense of ownership and accountability.
• Deliver a world-class web and mobile experience – Lead the development of a robust, hybrid application that enables a seamless customer journey.
• Operationalize success metrics – Establish clear KPIs to measure engineering efficiency, Platform performance, and business impact.
• Drive automation and process improvements – Champion best practices in web and mobile development, CI/CD, testing, and deployment.
• Strategic Road mapping & Prioritization – Partner with cross-functional teams to develop and execute medium- and long-term web and mobile strategies.
• AI Innovation: Lead the company’s effort in identifying and implementing AI for Customer Experience use cases.
• Collaborate Across the Business: Establish and maintain strong relationships with key business and technical stakeholders to ensure technology aligns with enterprise goals.
• Champion Engineering Best Practices: Help evolve agile and lean methodologies at scale, promoting a culture of continuous improvement, testing, and reliable delivery.
• Interface with C-suite: This role will frequently have to communicate the technical vision with Chewy’s senior leaders (VP and C-level).

Benefits

• 401k
• new hire and annual equity grant
• annual bonus
• medical/Rx
• vision
• dental
• life
• disability
• hospital indemnity
• critical illness
• accident
• parental leave
• family services benefits
• backup dependent care
• flexible spending accounts
• telemedicine
• pet adoption reimbursement
• employee assistance program
• 10% off pet insurance
• 20% off at Chewy.com
• unlimited PTO, subject to manager approval
• six paid holidays per year
• paid sick and family leave in compliance with applicable state and local regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Director